LATAM IT On-Site Team Lead: Leadership & Operations

Essity; Yumbo; Vor Ort; COP 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

Essity is seeking an IT On-Site Team Leader LATAM to guide regional on-site IT support across LATAM. You will lead a distributed team, ensure service quality, and align with global IT standards at Essity’s sites and offices.

You will collaborate with site leaders, stakeholders, and global IT to implement initiatives, manage budgets, and drive continuous improvements while traveling up to 30% as needed.

Qualifikationen

• Bachelor's degree in CS/IT/Engineering or related field.
• At least 3 years of experience leading IT support teams.
• Experience supporting IT operations in manufacturing or industrial environments.
• Knowledge of infrastructure, end-user support, workplace technologies, and IT service management.
• Experience managing budgets and technology investments.
• Strong leadership, communication, stakeholder management, and collaboration skills.
• Fluent in English and Spanish.
• Availability to travel up to 30%.

Aufgaben

• Lead, coach, and develop a distributed team of On-Site IT Support professionals across LATAM.
• Ensure compliance with SLAs, incident resolution targets, and service delivery standards.
• Oversee IT infrastructure support activities, including end-user services, hardware, connectivity, and network-related issues.
• Partner with site leadership, business stakeholders, and global IT teams to address operational needs and drive continuous improvement.
• Support the implementation of global IT initiatives, processes, and governance standards.
• Participate in the resolution of critical incidents and complex technical issues when required.
• Coordinate on-call support activities and ensure business continuity across locations.
• Travel occasionally to regional sites and global meetings as needed.

Kenntnisse

Leadership

Stakeholder management

Communication

Collaboration

Budget management

English fluency

Spanish fluency

Ausbildung

Bachelor's degree in Computer Science, Information Technology, Engineering or related field

Tools

Excel

Word

PowerPoint

SharePoint

Jobbeschreibung

Essity is seeking an IT On-Site Team Leader LATAM to guide regional on-site IT support across LATAM. You will lead a distributed team, ensure service quality, and align with global IT standards at Essity’s sites and offices.

You will collaborate with site leaders, stakeholders, and global IT to implement initiatives, manage budgets, and drive continuous improvements while traveling up to 30% as needed.