LATAM Customer Training & Onboarding Specialist

VLEX COLOMBIA INTERNATIONAL SERVICES; Bogotá ciudad; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Administrative leave days

Home desk/ergonomic chair allowance (C

Job summary

Clio is the global leader in legal AI technology, empowering legal professionals with scalable training programs designed to accelerate adoption of Vincent & vLex solutions across LATAM markets.

The Customer Training Specialist will design and deliver onboarding and advanced sessions, tailor materials to regional needs, and work with Customer Success, Sales, and Product teams to ensure a superior customer experience. Hybrid work in Bogotá supports flexible collaboration.

Qualifications

• 2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training.
• Native or fluent Spanish and intermediate to advanced English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus with the ability to work independently in a fast-paced environment.
• Based in Bogotá.

Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the LATAM legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As the business grows, expand training support to Academic and Government customers and other LATAM markets.

Skills

Customer Training

Customer Success

Enablement

Corporate Training

Tools

HubSpot

LMS tools

Job description

Clio is the global leader in legal AI technology, empowering legal professionals with scalable training programs designed to accelerate adoption of Vincent & vLex solutions across LATAM markets.

The Customer Training Specialist will design and deliver onboarding and advanced sessions, tailor materials to regional needs, and work with Customer Success, Sales, and Product teams to ensure a superior customer experience. Hybrid work in Bogotá supports flexible collaboration.