LatAm Customer Training & Onboarding Specialist

Clio; Bogotá ciudad; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Admin leave days

Home desk/ergonomic chair allowance

Telework allowance

Clioversary program

Job summary

Clio is hiring a Customer Training Specialist to design and deliver engaging training programs for Vincent & vLex solutions across LATAM, with a focus on onboarding, adoption, and customer success. You will collaborate with Customer Success, Sales, and Product teams to ensure a superior customer experience.

The role requires 2+ years in training or enablement, native Spanish and strong English (B2+), and experience with HubSpot and LMS tools.

Qualifications

• 2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.
• Native or fluent Spanish and intermediate to advanced English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus with the ability to work independently in a fast-paced environment.
• Based in Bogotá.

Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the LATAM legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As the business grows, expand training support to Academic and Government customers and other LATAM markets.

Skills

Training delivery

Spanish fluency

English proficiency (B2+)

Presentation skills

CRM experience

LMS tools

Customer focus

Tools

HubSpot

LMS platforms

Job description

Clio is hiring a Customer Training Specialist to design and deliver engaging training programs for Vincent & vLex solutions across LATAM, with a focus on onboarding, adoption, and customer success. You will collaborate with Customer Success, Sales, and Product teams to ensure a superior customer experience.

The role requires 2+ years in training or enablement, native Spanish and strong English (B2+), and experience with HubSpot and LMS tools.