LATAM Customer Training & Onboarding Specialist

Clio; Bogotá; Hybrid; COP 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

6 administrative leave days per year

Home desk stipend COP 550,000 (non-sen

Telework allowance COP 130,000 per月

Job summary

Clio is seeking a Customer Training Specialist to design and deliver training for Vincent & vLex solutions. You will onboard customers, tailor content for LATAM markets, and create engaging learning materials.

Collaborate with Customer Success, Sales, and Product to enhance adoption and success. You will also run webinars and enablement sessions, monitor training effectiveness, and help scale training to academic and government sectors in LATAM.

Qualifications

• 2+ years in Customer Training, Customer Success, Enablement, or Corporate Training.
• Native or fluent Spanish and English (B2+).
• Excellent presentation and facilitation skills.
• Experience with CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus and ability to work independently in a fast-paced environment.

Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet LATAM market and corporate customers.
• Create learning materials, guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales to improve adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As business grows, expand training support to Academic and Government customers and other LATAM markets.

Skills

Customer Training

Presentation Skills

CRM Knowledge

Independent Worker

Tools

HubSpot

LMS tools

Job description

Clio is seeking a Customer Training Specialist to design and deliver training for Vincent & vLex solutions. You will onboard customers, tailor content for LATAM markets, and create engaging learning materials.

Collaborate with Customer Success, Sales, and Product to enhance adoption and success. You will also run webinars and enablement sessions, monitor training effectiveness, and help scale training to academic and government sectors in LATAM.