LATAM Community Chat Moderator & Engagement Catalyst

GamblingCareers.com; Bogotá ciudad; On-site; COP 20,088,000 - 29,016,000; Part time

Job summary

Rush Street Interactive Colombia is seeking a part‑time Community Chat Ambassador to oversee LATAM chat, promote a positive player experience, and ensure compliance with chat rules. You will spark discussions, resolve conflicts, and support players while coordinating promotions and events.

Ideal candidates bring strong communication, empathy, and knowledge of RSI products and community guidelines. The role emphasizes friendly support, trend analysis, and effective collaboration with admins.

Qualifications

• Effective communication
• Empathy to understand players' emotions and needs
• Conflict resolution
• Solid knowledge of the product and Community Chat rules
• Ability to assess situations and make informed decisions quickly
• Handling of difficult situations
• Aptitude for multitasking and prioritizing while maintaining an organized environment
• Creativity
• Adaptability
• Flexibility

Responsibilities

• Monitor chat conversations to ensure community rules are respected and regulate offensive behavior or rule violations.
• Remind members of the community guidelines and ensure understanding.
• Encourage participation by asking questions and sparking conversations.
• Resolve conflicts impartially and constructively for the community.
• Provide assistance to members and foster a welcoming atmosphere.
• Review chat activity to identify trends and areas for improvement.
• Report recurring issues to administrators for attention.
• Gather and share player feedback highlighting strengths and improvement areas.
• Stay informed on community trends and best practices.
• Coordinate and manage promotions and events to boost engagement.
• Promote marketing campaigns and platform features.
• Share communication suggestions with team for improvement.
• Process rewards from Community Chat activities.

Skills

Effective communication

Empathy

Conflict resolution

Product knowledge

Decision making

Multitasking

Creativity

Adaptability

Flexibility

Job description

Rush Street Interactive Colombia is seeking a part‑time Community Chat Ambassador to oversee LATAM chat, promote a positive player experience, and ensure compliance with chat rules. You will spark discussions, resolve conflicts, and support players while coordinating promotions and events.

Ideal candidates bring strong communication, empathy, and knowledge of RSI products and community guidelines. The role emphasizes friendly support, trend analysis, and effective collaboration with admins.