LATAM Community Chat Engagement Specialist

Rush Street Interactive; Bogotá ciudad; Hybrid; COP 20,088,000 - 33,480,000; Part time

Job summary

Rush Street Interactive is seeking a part‑time Community Chat Ambassador to oversee LATAM chat activities in Colombia. You will moderate conversations, enforce rules, and foster a friendly, engaging environment for players.

Responsibilities include promoting chat guidelines, supporting players, analyzing trends, and coordinating events to boost engagement. The role emphasizes empathy, clear communication, and adaptability within a hybrid work setup.

Qualifications

• Clear communication with players across LATAM.
• Empathy to understand players' needs and emotions.
• Strong knowledge of Rush Street Interactive products and chat rules.
• Ability to assess situations quickly and decide on course of action.
• Able to multitask while maintaining organization.
• Creative approach to engagement and problem solving.
• Adaptable to changing chat scenarios and schedules.

Responsibilities

• Monitor chat conversations to ensure community rules are respected.
• Remind members of guidelines and ensure understanding.
• Encourage active and positive participation in discussions.
• Resolve conflicts impartially and constructively.
• Provide assistance and support to players as needed.
• Review chat activity to identify trends and issues.
• Report recurring issues to admins for escalation.
• Gather and share player feedback with the team.
• Stay informed on community trends and moderation practices.
• Coordinate and run promotions and events to boost engagement.
• Promote marketing campaigns and platform features.
• Share communication suggestions with teammates for improvement.
• Process rewards from Community Chat activities accurately and promptly.

Skills

Effective communication

Empathy

Product knowledge

Decision making

Multitasking

Creativity

Flexibility

Job description

Rush Street Interactive is seeking a part‑time Community Chat Ambassador to oversee LATAM chat activities in Colombia. You will moderate conversations, enforce rules, and foster a friendly, engaging environment for players.

Responsibilities include promoting chat guidelines, supporting players, analyzing trends, and coordinating events to boost engagement. The role emphasizes empathy, clear communication, and adaptability within a hybrid work setup.