Community Chat Ambassador

Rush Street Interactive; Bogotá ciudad; Hybrid; COP 20,088,000 - 33,480,000; Part time

Job summary

Rush Street Interactive is seeking a part‑time Community Chat Ambassador to oversee LATAM chat activities in Colombia. You will moderate conversations, enforce rules, and foster a friendly, engaging environment for players.

Responsibilities include promoting chat guidelines, supporting players, analyzing trends, and coordinating events to boost engagement. The role emphasizes empathy, clear communication, and adaptability within a hybrid work setup.

Qualifications

• Clear communication with players across LATAM.
• Empathy to understand players' needs and emotions.
• Strong knowledge of Rush Street Interactive products and chat rules.
• Ability to assess situations quickly and decide on course of action.
• Able to multitask while maintaining organization.
• Creative approach to engagement and problem solving.
• Adaptable to changing chat scenarios and schedules.

Responsibilities

• Monitor chat conversations to ensure community rules are respected.
• Remind members of guidelines and ensure understanding.
• Encourage active and positive participation in discussions.
• Resolve conflicts impartially and constructively.
• Provide assistance and support to players as needed.
• Review chat activity to identify trends and issues.
• Report recurring issues to admins for escalation.
• Gather and share player feedback with the team.
• Stay informed on community trends and moderation practices.
• Coordinate and run promotions and events to boost engagement.
• Promote marketing campaigns and platform features.
• Share communication suggestions with teammates for improvement.
• Process rewards from Community Chat activities accurately and promptly.

Skills

Effective communication

Empathy

Product knowledge

Decision making

Multitasking

Creativity

Flexibility

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

As a Community Chat Ambassador, you will be responsible for overseeing and moderating interactions and dynamics within the LATAM Community Chat. Acts as a conversation starter to promote a fun, positive, and exciting environment for players. Also ensures compliance with chat rules and that site promotions are communicated clearly, in a friendly and timely manner. Finally, contributes to the creation of innovative ways to engage with customers. This is a part‑time position.

What You’ll Do:

• Monitor chat conversations to ensure community rules are respected, including regulating offensive behavior/language or rule violations.
• Remind members of the community guidelines and ensure everyone understands and follows them.
• Encourage players to actively and positively participate in discussions and activities by asking questions and sparking interesting conversations.
• Resolve conflicts between players impartially and constructively, seeking solutions that benefit the community environment.
• Provide assistance to members who have questions or need support, fostering a welcoming atmosphere.
• Review and analyze chat activity to identify trends, problematic behavior, and areas for improvement.
• Report recurring issues or serious situations to administrators/stakeholders for further attention.
• Gather and share player feedback, highlighting both strengths and areas for improvement.
• Stay informed on community trends and best moderation practices.
• Coordinate, prepare, and manage innovative promotions and events that boost engagement in the chat.
• Effectively promote marketing campaigns and platform features.
• Analyze and share communication suggestions with other team members for continuous improvement.
• Accurately and promptly process rewards granted through Community Chat activities.

What You’ll Bring:

• Effective communication
• Soft skills such as empathy to understand and appropriately respond to players’ emotions and needs
• Solid knowledge of the product and Community Chat rules
• Ability to assess situations and make informed decisions quickly
• Handling of difficult situations
• Aptitude for multitasking and prioritizing while maintaining an organized and controlled environment
• Creativity
• Flexibility #LI-HYBRID

What Makes Us Great:

• Work-life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top‑notch professionals who are passionate about what they do
• People‑oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Rush Street Interactive uses AI‑assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Thank you for your understanding and interest in joining our team!