Hands-On Community Manager for Real-Time Brand Conversations

Agency Within, LLC; Bogotá ciudad; Hybrid; COP 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Unlimited vacation policy

Monthly phone/internet and food stiped

Health insurance coverage

Freelance - Permanent Full-time in Bog

Job summary

WITHIN is hiring a hands-on social community manager to live in our brands’ Instagram, TikTok, Facebook and YouTube comments and DMs daily. You’ll manage multiple consumer brands, maintain brand voice, and drive sentiment, product requests, and engagement at scale.

The role emphasizes fast, data-driven decisions, real-time trend spotting, and collaboration with the account team. Based in Bogota, Colombia, full-time with strong salary DOE and benefits.

Qualifications

• Perfect written English; client-facing daily.
• 2+ years hands-on community management for consumer brands.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social and TalkWalker.
• Comfortable using AI tools in daily work.
• Fast, organized and reliable on a daily cadence, including launches and live moments.
• Fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Responsibilities

• Run inbox sweeps across Facebook, Instagram, YouTube and TikTok at least twice daily.
• Reply in each brand's voice in priority order: purchase intent, then fit/product questions, then issues.
• Join conversations proactively using TalkWalker and native search.
• Follow brand response matrices, escalate sensitive items quickly.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests and sentiment, and feed a monthly report to the account team.
• Use AI to draft replies, triage, summarize, and document workflows.
• Stay inside contracted scope; paid‑ad comments are out of scope unless added.

Skills

Community management

Instagram

TikTok culture

AI tools

Team coordination

Tools

Sprout Social

TalkWalker

Job description

WITHIN is hiring a hands-on social community manager to live in our brands’ Instagram, TikTok, Facebook and YouTube comments and DMs daily. You’ll manage multiple consumer brands, maintain brand voice, and drive sentiment, product requests, and engagement at scale.

The role emphasizes fast, data-driven decisions, real-time trend spotting, and collaboration with the account team. Based in Bogota, Colombia, full-time with strong salary DOE and benefits.