Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office; Medellín; À distance; COP 22 320 000 - 35 712 000; Plein temps

Avantages offerts par ce poste

Remote work

Online training

Career progression

Résumé du poste

Touch Support, Inc. & SNF Back Office offers a fully remote Junior IT Support Specialist position open to applicants from Colombia. You will join one of our teams and, through online training, learn to assist US-based clients with Linux/Windows issues, billing questions, and onboarding.

You should enjoy helping people, communicate clearly in English, and be eager to develop skills in system administration. Shifts follow your local time and are planned quarterly for stability.

Qualifications

• Excellent communication in English; US-based clients.
• High school degree.
• Interest in Linux/Windows admin or troubleshooting in virtual Windows workstations.
• Willingness to learn quickly and adapt to shifts.
• Ability to work from home in Colombia and follow a stable, quarterly-shift schedule.

Responsabilités

• Respond to customer questions via chat, email, and phone.
• Assist onboarding, educate, and support customers.
• Help customers with technical and billing questions.
• Advocate for customers by reporting issues and sharing feedback.
• Strive to increase customer satisfaction with a personal, hands-on experience.

Connaissances

Communication skills

Problem solving

Willingness to learn

Formation

High school diploma

Outils

Linux administration basics

Windows administration basics

Description du poste

You have always been interested in IT but haven’t yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen!

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our IT team to work with our clients.

Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in Colombia!

Responsibilities and goals you’ll own:

At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best! The daily responsibilities of a Junior IT Support Specialist are to:

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:

We have successfully trained staff from scratch for several years and built a robust and learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field and strong motivation to learn and succeed. Therefore, we hire for character and train the skill, and our requirements are set accordingly, with a few simple preconditions:

• Excellent communication skills in the English language, as our clients are primarily US-based
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.
• Ability to work in shifts in your local time (morning and afternoon shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes.

What do we offer?

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
• You will be able to further your development with valuable certifications paid for by the company.
• Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

Please submit your application in English. Applications submitted in any other language will not be considered.