Representante del servicio de atención al cliente

TP; Bogotá ciudad; On-site; COP 13,392,000 - 23,436,000; Full time

Benefits offered by this job

Paid training

Career growth

Equipment provided

Job summary

TP Connecta Bogotá is seeking a Customer Support Representative to assist users via chat, resolving technical and service inquiries in real time within a fully digital support workflow.

No prior technical support experience is required, as full paid training is provided to set you up for success. The role operates on-site at TP Connecta Headquarters in Bogotá, with 42 hours per week across 5 days and 2 days off.

Qualifications

• No prior technical support experience required; attitude and willingness to learn matter most.
• Excellent written English and grammar with the ability to explain technical concepts clearly.
• Strong problem-solving mindset and curiosity when assisting customers.
• Comfort with managing 2-3 chat sessions simultaneously after training.

Responsibilities

• Chat with customers in real time to solve technical and service inquiries.
• Guide users through basic troubleshooting for hardware, software, OS features and connectivity.
• Document interactions, inquiries, and resolutions in the ticketing system.
• Escalate complex issues to senior engineering teams with clear notes.
• Maintain high quality written communication and customer satisfaction throughout chats.

Skills

Written English

Customer service mindset

Problem solving

Multitasking

Education

High school diploma

Job description

Job Title: Customer Support Representative - Tech & Software (Chat-Based)

Employment Type: Full-Time

About the Role:

Are you tech-savvy, eager to learn, and passionate about helping people solve problems? We are looking for enthusiastic Customer Support Representatives to join our growing technical support team.

In this role, you will be the first point of contact for users navigating our technology ecosystem—including hardware, software applications, operating system features, and basic network connectivity. No prior technical support or call center experience is required. We provide full, paid training to set you up for success!

Best of all? 100% of customer interactions are handled via digital chat. No phone calls required.

• Chat Support: Assist customers in real time via digital chat, providing clear, friendly, and efficient solutions to their technical and service inquiries.


• Basic Troubleshooting: Walk users through basic hardware setup, software installations, operating system settings, and network/connectivity issues.


• Problem Resolution: Guide customers step-by-step through application features, account configurations, and error message troubleshooting.


• Documentation: Accurately log customer interactions, details of inquiries, and resolutions within our internal ticketing system.


• Escalation: Identify complex or high-priority technical issues and route them to senior engineering teams with clear notes.

What We Are Looking For (Requirements):

• No Experience Needed: We value a great attitude and willingness to learn above all else.


• Strong Written Communication: Excellent typing skills, grammar, and the ability to explain technical concepts in simple, easy-to-understand written English.


• Problem-Solving Mindset: Curiosity and patience when helping customers work through technical hiccups.


• Multitasking Ability: Comfort managing 2-3 chat sessions simultaneously once fully trained.


• Education: High school diploma or equivalent.


• Availability to work On Site: This position requires to be carried out at TP - Connecta Headquarters in Bogotá DC


• Full time availability: The Operation works 24/7 within several timeframes (42 hours per week / 5 days a week - 2 days OFF)

What We Offer:

• Paid Training: Comprehensive onboarding covering customer service best practices, tech basics, and tool navigation.


• Career Growth: Clear progression paths into Senior Technical Support, Quality Assurance, Team Leadership, or IT operations.


• Competitive Compensation: Salary + performance incentives.


• Equipment Provided: We supply the computer equipment and accessories needed to perform your role.