Technical Support Engineer

ALLSTARSIT; Colombia; Presencial; COP 58.584.596 - 97.640.993; Jornada completa

Descripción de la vacante

A global IT service provider is seeking a Junior Technical Support Engineer to assist in resolving customer issues on their innovative data lakehouse platform. The ideal candidate has a BS in Computer Science and experience in technical support, with strong communication skills and a passion for learning. This full-time role offers an entry-level opportunity to grow within IT services.

Formación

• 1+ years of experience in technical support or IT operations required.
• Comfortable following instructions and internal processes.
• Basic scripting knowledge in Shell or Python is a plus.

Responsabilidades

• Assist in troubleshooting and resolving customer issues.
• Reproduce, triage, and escalate technical problems.
• Document customer environments and support activities.

Conocimientos

Customer-focused

Problem-solving

Strong communication skills

Eager to learn

Collaborative mindset

Familiarity with Linux

Basic SQL knowledge

Advanced English

Educación

BS in Computer Science, Engineering, or related field

Descripción del empleo

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

About the Project

Our client is developing a modern data lakehouse platform designed to simplify how organizations work with data at scale. The platform allows enterprises to connect seamlessly to diverse data sources—whether in the cloud, on-premises, or hybrid environments—without the need for extensive data replication or movement. It combines the flexibility and scalability of a data lake with the performance and ease of use of a data warehouse, enabling fast querying, secure governance, and self-service analytics. This project empowers data teams to unlock insights more efficiently and supports data-driven decision-making across the business.

About the role

As a Junior Technical Support Engineer, you are a motivated, customer-focused team player who is eager to learn and grow in technical support. You will assist in resolving customer issues on the platform, working closely with mid- and senior-level engineers, and following established processes to ensure high-quality service.

Required skills:

• BS in Computer Science, Engineering, or a related technical field (or equivalent experience).
• Advanced English.
• 1+ years of experience in technical support, IT operations, or a related customer-facing role.
• Familiarity with Linux command-line basics.
• Basic understanding of SQL queries and database concepts.
• Comfortable following instructions and internal processes.
• Strong communication skills and a collaborative mindset.
• Problem-solving attitude and eagerness to learn.

Nice to have:

• Exposure to cloud platforms (AWS, Azure, GCP) or containerized environments (Docker, Kubernetes).
• Basic scripting knowledge (Shell or Python) – not required at start.
• Familiarity with non-relational databases (e.g., MongoDB).
• Exposure to NOC or Datacenter operations.

Scope of work:

• Assist in troubleshooting and resolving customer issues on the platform.
• Reproduce, triage, and escalate technical problems to mid- and senior-level engineers.
• Follow internal processes and instructions to support customer accounts effectively.
• Document customer environments, basic configurations, and support activities.
• Contribute to internal knowledge base articles and support documentation.
• Collaborate with team members to learn and apply best practices.
• Participate in training on advanced tools, cloud platforms, and platform-specific technologies.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting