Collections Specialist

Iqor; Medellín; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Iqor is seeking a Collections Specialist to resolve customer issues on first contact while delivering consistently positive experiences. The role emphasizes collections, sales interaction, data entry, and adapting to fast‑paced conditions.

The ideal candidate demonstrates 6+ months of customer service or collections experience, strong communication, and the ability to work a flexible schedule. Evening hours and a lucrative bonus structure are noted in the posting.

Qualifications

• 6+ months in customer service or collections.
• Excellent oral communication skills.
• Ability to work a flexible schedule.
• Ability to overcome objections with rebuttals.
• Active listening is essential.
• Adheres to client and company requirements.
• Team oriented and reliable.
• Punctual and time‑managed.
• Self motivated with good discipline.
• Willing to accept feedback.
• Strong problem solving and sales abilities.
• Proficient with computers.

Responsibilities

• Resolve customer issues with first call resolution when possible.
• Deliver customer service that is award‑winning.
• Engage in sales activities and negotiate effectively.
• Enter data and manage documents per customer requirements.
• Multitask while speaking with customers and entering data.
• Use multiple computer applications with client systems.
• Work in a fast paced environment and perform under pressure.
• Be available to work evening hours.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Flexible schedule

Objection handling

Active listening

Client requirements

Team oriented

Punctuality

Time management

Self motivation

Feedback receptiveness

Problem solving

Sales skills

Computer literacy

Education

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent

Job description

Job Summary:

The Collections Specialist is responsible to resolve the customer’s problem with first call resolution and ensuring that our customer's experience is consistently positive.

Responsibilities:

• Delivers award winning customer service.
• Sales and sales negotiation
• Data entry and document systems per customer requirements.
• Multi-tasking speaking with customers with data entry .
• Using multiple computer applications with client systems .
• Works in a fast pace environment .
• Works well under pressure.?
• Ability to work evening hours.
• Competitive base salary.
• Lucrative bonus structure.
• potential for raises with top performers.?
• Performs other duties as assigned.

Skills Requirements:

• Stable employment history.
• Minimum of 6 months customer service/collections experience.
• Excellent oral communication skills
• Ability to work a flexible schedule
• Ability to overcome customer’s objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented.
• Reliable and punctual.
• Time management skills.Self motivated.
• Must be receptive to feedback.
• Advanced problem solving skills.
• Sales skills.
• Computer literate.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.