Accounts Receivable & Collections Specialist (Colombia)

Dynamics ATS; Colombia; Remote; COP 137,981,000 - 197,116,000; Full time

Job summary

DOXA is seeking an Accounts Receivable & Collections Specialist in Colombia to manage high-volume outbound collections for US-based clients. The role emphasizes timely payments, invoice management, and accurate records within a remote Colombian contract.

You will handle ACH/payment reconciliations, email communications, and proactive follow-ups, contributing to smooth cash flow and strong client relationships.

Qualifications

• Experience in B2B accounts receivable and collections.
• Strong written and verbal English required.
• Ability to manage high-volume outbound calls and maintain records.

Responsibilities

• Proactively call customers regarding outstanding invoices and payment dates.
• Answer inbound payment inquiries and provide excellent service.
• Learn ApparelMagic ERP for invoice housing and emailing invoices promptly.
• Reconcile ACH payments and apply to customer accounts.
• Verify and maintain customer AP contact information during calls.
• Maintain professional email communication with customers and team.
• Complete reconciliations and follow-ups on schedule.

Skills

Outbound collections calls

English proficiency

Team communication

Accounts receivable

Payment reconciliation

Invoice management

Record keeping

Education

Accounting/Finance/Business Admin background

Tools

ApparelMagic ERP

Job description

Accounts Receivable & Collections Specialist (Colombia)

Colombia

Full Time Accounts Receivable & Collections Specialist (Colombia)

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We’re seeking an Accounts Receivable & Collections Specialist to manage all aspects of accounts receivable, with a strong emphasis on proactive collections. This is a 100% accounts receivable position, where approximately 80% of the role will involve outbound phone calls to customers, primarily high-end private golf and country clubs throughout the United States.

You’ll play a key role in maintaining timely customer payments, managing outstanding invoices, reconciling incoming payments, and ensuring accurate financial records while delivering professional customer service.

Location: Must be in Colombia – Remote.

Environment: Colombian and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 9:00 AM to 6:00 PM EST.

Contract: Non-fixed Term Colombian Contract.

Requirements:

• Education: Background in Accounting, Finance, Business Administration, or a related field is preferred.
• Experience: Previous experience in B2B accounts receivable and collections, ideally in a role requiring a high volume of outbound phone calls.
• Skills: Excellent spoken and written English; strong verbal communication and professional phone etiquette; experience with accounts receivable, collections, payment reconciliation, invoice management, and customer records; strong organizational skills and attention to detail.
• Characteristics: Proactive, dependable, responsive, organized, self-motivated, and capable of independently managing daily responsibilities. Must be comfortable making frequent outbound calls, following up repeatedly when necessary, and professionally securing payment commitments. A strong sense of urgency, accountability, and ownership is essential.

Responsibilities:

• Outbound Collections: Proactively call customers regarding outstanding invoices, payment status, and expected payment dates. Make a high volume of calls every day and consistently follow up to secure payment commitments.
• Inbound Communication: Answer incoming customer calls, respond to questions, and assist with payment inquiries.
• Invoice Management: Learn ApparelMagic, the ERP system where all customer invoices are housed, and ensure invoices are emailed promptly and accurately.
• Payment Reconciliation: Reconcile incoming ACH payments across both bank accounts and ensure payments are properly recorded and applied.
• Check Processing: Account for customer checks received by mail and ensure payments are accurately reflected in the system.
• Customer AP Contacts: Verify and maintain accurate accounts payable contact information for every customer. During collection calls, confirm contact details and update records whenever something changes.
• Email Communication: Maintain prompt, professional, and consistent email correspondence with customers and the internal team.
• Daily Accountability: Complete assigned reconciliations, follow-ups, and collection activities on schedule without constant reminders or supervision.