Junior Client Executive

Kaplan; Bogotá; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Salesforce training

Career progression opportunities

15 days vacation

Descripción de la vacante

Kaplan International Languages is seeking a Junior Client Executive to support agent relationships across Latin America. The role requires Spanish native with fluent English, handling bookings, quotes, and customer inquiries, while working on-site in Bogotá.

You will use Salesforce, build partnerships, and contribute to regional growth. The position offers an induction, ongoing coaching and training in Salesforce, with opportunities for career progression within customer service or sales teams.

Formación

• 2-5 years of related experience required.
• Hungry hunter with drive to secure new deals and growth.
• Bachelor’s degree or equivalent.
• Bilingual English (B2-C1) and strong communication.
• Ability to multitask and manage priorities under tight deadlines.
• Proficient computer skills.

Responsabilidades

• Assist in administrative processes and maintain policies and procedures, referrals, payments, and database.
• Handle requests from Account and Regional managers.
• Manage agent bookings and communications in Spanish and English.
• Build and maintain relationships with agents and our customer services team.
• Utilize Salesforce and internal systems to manage bookings and referrals.
• Resolve complaints, escalate issues, and provide ongoing customer support.
• Manage cancellations and postponements.
• Meet and exceed KPIs and drive sales targets.
• Prepare quotes and develop relationships with new and existing partners.
• Support the Account and Regional Manager for the region.
• Demonstrate knowledge of Kaplan International products.

Conocimientos

2-5 years experience

Hunter mentality

English (B2-C1)

Interpersonal skills

Multitasking

Time management

Pressure handling

Proficient computer skills

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Job Description

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Job Title

Junior Client Executive

Job Description

Kaplan International is looking for an ambitious Junior Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.

Responsibilities

• Assist in administrative process, update and maintain policies and procedures, referrals, payments, database
• Handle administrative requests and queries from Account and Regional managers
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Building and maintaining strong relationships with agents and our customer services team
• Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals
• Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support
• Managing cancellations & postponements
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results
• Prepare and provide quotes developing relationships of both new and existing partners
• Supporting the Account and Regional Manager for the region
• Demonstrating an excellent knowledge of Kaplan International products

Requirements

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
• Be comfortable working to tight deadlines while managing competing priorities
• Bilingual proficiency in English (B2 - C1)
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor’s degree or equivalent

Schedule and location

• 06:00 a.m. to 03:00 p.m.
• 100% on site

Compensation And Benefits

• Competitive salary
• We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams
• 15 days’ vacation

About Us

Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.

Location

• Bogotá, COL

Employee Type

• Employee

Job Functional Area

• Sales

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.