Junior Client Executive

Kaplan International; Bogotá; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career progression opportunities

15 days vacation

Descripción de la vacante

Kaplan International Languages is seeking a Junior Client Executive to engage with study abroad agents across Latin America, driving growth and developing partnerships. The role requires bilingual English and Spanish proficiency, a hunter mindset, and experience in corporate or education sales.

You will manage bookings, respond to inquiries, maintain data in Salesforce, and support regional managers to meet regional KPIs.

Formación

• 2-5 years related experience.
• Hunter mindset with drive to grow opportunities.
• Able to work under tight deadlines and manage competing priorities.
• Bilingual proficiency in English and Spanish (B2-C1).
• Excellent interpersonal and communication skills.
• Bachelor’s degree or equivalent.

Responsabilidades

• Assist in administrative processes and policy updates.
• Handle requests from Account and Regional managers.
• Manage bookings via phone and email in Spanish and English.
• Build and maintain relationships with agents and customer services.
• Utilize Salesforce and internal systems to manage referrals and bookings.
• Resolve complaints and escalate issues when needed.
• Manage cancellations and postponements.
• Meet and exceed KPIs and drive team targets.
• Prepare quotes and develop partner relationships.
• Support Account and Regional Managers for the region.
• Demonstrate knowledge of Kaplan International products.

Conocimientos

Hunter mindset

Client relationship management

Sales pipeline management

Communication

Bilingual English/Spanish

Educación

Bachelor's degree

Herramientas

Salesforce CRM

Descripción del empleo

Job Title and Overview

Job Title Junior Client Executive Job Description This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners. Kaplan International is looking for an ambitious Junior Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.

Responsibilities

• Assist in administrative process, update and maintain policies and procedures, referrals, payments, database


• Handle administrative requests and queries from Account and Regional managers


• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English


• Building and maintaining strong relationships with agents and our customer services team


• Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals


• Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support


• Managing cancellations & postponements


• To meet and exceed our Key Performance Indicators (KPIs)


• Manage sales pipeline to achieve team sales targets and drive results


• Prepare and provide quotes developing relationships of both new and existing partners


• Supporting the Account and Regional Manager for the region


• Demonstrating an excellent knowledge of Kaplan International products

Requirements

• Requires 2-5 years related experience


• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets


• Be comfortable working to tight deadlines while managing competing priorities


• Bilingual proficiency in English (B2 - C1)


• Exceptional interpersonal and communication skills


• Ability to multi-task, prioritize and manage time effectively


• Ability to work under pressure and hard when required, and through customer objections


• Competent computer skills


• Bachelor’s degree or equivalent

Schedule and location

06:00 a.m. to 03:00 p.m. 100% on site

Compensation and Benefits

• Competitive salary


• Opportunities for career progression include positions as customer service or within our direct and agent sales teams


• 15 days’ vacation

About Us

Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.

Location Bogotá, COL Employee Type Employee Job Functional Area Sales

Equal Opportunities Statement

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

Company Overview

Kaplan International, the international division of Kaplan Inc., encompasses a range of businesses: a dynamic English-language training provider with 40-plus schools across the globe, a range of Pathways programmes which help international students progress onto degree programs at top-ranked university partners in the U.K., U.S., and Australia, a leading higher education institution in Singapore where more than 18,000 domestic and international students study towards diplomas and degrees and a professional and vocational training operation in Australia and Asia Pacific.