Java & MuleSoft Backend Engineer — Remote/Flexible

INGEPSY; Capital; Híbrido; COP 227.909.000 - 358.143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

A selection of exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Software Engineer with Java and MuleSoft expertise to own backend services and platform-level engineering supporting a Case object ecosystem. You will strengthen service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations.

Production troubleshooting, incident support, and on‑call rotation are part of the role, with a focus on diagnosing API/integration failures and maintaining health across core Java services.

Formación

• 3-5 years of experience as a software engineer.
• Experience with Java.
• Experience with MuleSoft.
• Backend software engineering experience.
• Production troubleshooting and incident support experience.
• Experience with production monitoring, alert triage, and service/platform health.
• Experience in diagnosing and resolving API/integration failures.

Responsabilidades

• Own backend Java services and platform‑level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case‑related features.
• Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
• Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration‑related issues affecting Cases and case workflows.
• Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
• Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non‑optional responsibility.
• Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
• Handle keep‑the‑lights‑on injects, track open incidents, and document findings in Confluence.
• Keep sprint data current, including availability, carryover, and newly assigned points.
• Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.

Conocimientos

Java

MuleSoft

Backend engineering

Production troubleshooting

API integration

Descripción del empleo

AgileEngine is seeking a Software Engineer with Java and MuleSoft expertise to own backend services and platform-level engineering supporting a Case object ecosystem. You will strengthen service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations.

Production troubleshooting, incident support, and on‑call rotation are part of the role, with a focus on diagnosing API/integration failures and maintaining health across core Java services.