Backend Java & MuleSoft Engineer - Salesforce Integrations

INGEPSY; Metropolitana; Presencial; COP 227.909.000 - 293.026.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Software Engineer with Java and MuleSoft experience to own backend services and platform‑level engineering supporting a Case object ecosystem. You will strengthen service logic, data processing, and platform reliability while integrating Salesforce Service Cloud components and managing production incidents.

You will troubleshoot API/integration failures, participate in on‑call rotations, monitor health KPIs, and collaborate with cross‑functional teams to keep projects on

Formación

• 3-5 years of experience as a software engineer.
• Experience with Java.
• Experience with MuleSoft.
• Backend software engineering experience.
• Production troubleshooting and incident support experience.
• Experience with production monitoring, alert triage, and service/platform health.
• Experience in diagnosing and resolving API/integration failures.

Responsabilidades

• Own backend Java services and platform‑level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case‑related features.
• Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
• Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration‑related issues affecting Cases and case workflows.
• Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
• Participate in the DFR rotation and Ops Review process as a core, non‑optional responsibility.
• Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
• Handle "keep‑the‑lights‑on" injects, track open incidents, and document findings in Confluence.
• Keep sprint data current, including availability, carryover, and newly assigned points.
• Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes.

Conocimientos

Java

MuleSoft

Backend engineering

Production troubleshooting

Monitoring

API integration

Descripción del empleo

AgileEngine is seeking a Software Engineer with Java and MuleSoft experience to own backend services and platform‑level engineering supporting a Case object ecosystem. You will strengthen service logic, data processing, and platform reliability while integrating Salesforce Service Cloud components and managing production incidents.

You will troubleshoot API/integration failures, participate in on‑call rotations, monitor health KPIs, and collaborate with cross‑functional teams to keep projects on