IT System Specialist II

Foundever; Perímetro Urbano Barranquilla; Presencial; COP 18.000.000 - 28.000.000; Jornada completa

Descripción de la vacante

Foundever is seeking an IT System Specialist II in Barranquilla to respond to end-user requests via phone, chat, or in person. You will dispatch and monitor repairs for laptops, printers, and other devices, and collaborate with IT teams to keep systems running smoothly.

The role requires strong communication, problem-solving, and customer service capabilities, with on-site responsibilities in Barranquilla. The ideal candidate should have at least 2 years of IT support experience and a Systems

Formación

• Strong analytical and problem solving English B1 + to B2 Solid.
• Technical Skills (Proficient)
• Soft Skills (Developing/Proficient)
• Critical Thinking (Advanced)
• Customer service
• Problem-Solving

Responsabilidades

• Respond to support requests by phone, chat, or in person in a timely manner.
• Dispatch and monitor break/fix repairs for end user devices and peripherals.
• Collaborate with IT departments to support infrastructure and client needs.
• Act as a liaison between business issues and technical teams.
• Provide frontline IT/IS support during and after business hours.
• Properly track, solve, and document all issues with good interpersonal communication.

Conocimientos

Analytical skills

Problem solving

English (B1 to B2)

Technical skills

Soft skills

Critical thinking

Customer service

Problem-Solving

Educación

Systems Technician or Technologist

Descripción del empleo

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Foundever is looking for a IT System Specialist II.

Interact and coordinate with internal clients, to respond to support requests in a timely manner. The primary responsibility of this position is to provide technical assistance by phone, chat, or physical meetings with end users. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, “End User Devices”).

Work with all other IT departments as needed to support the IT infrastructure or client business needs. This can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.

IT Support Specialists are the frontline support for all IT/IS item requests during and after regular business hours.

The IT Support Specialist is required to properly solve, track and document all issues. IT Support Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Skills:

• Strong analytical and problem solving English B1 + to B2 Solid.
• Technical Skills (Proficient)
• Soft Skills (Developing/Proficient)
• Critical Thinking (Advanced)
• Customer service
• Problem-Solving

Requirements:

• Full-time availability.
• 2 years of Experience in IT Support Specialist Position or equivalent knowledge.
• Minimum: Systems Technician or Technologist
• Located In Barranquilla- Colombia.