IT Support Specialist — Hardware & Desktops

IntouchCX; Bogotá ciudad; Presencial; COP 16 740 000 - 27 900 000; Tempo integral

Resumo da oferta

IntouchCX is seeking an enthusiastic IT Assistant to provide technical support for onsite and remote agents. You will install and test workstations, diagnose hardware problems, and ensure devices connect properly to the network, while keeping track of physical hardware and staying organized.

The role requires a high school diploma, adaptability to learn software, strong analytical skills, and the ability to multitask in a fast-paced environment.

Qualificações

• High School diploma or equivalent.
• Adaptability to learn a variety of software programs.
• Strong analytical and problem-solving skills.
• The ability to multitask and self-manage your workday is crucial.
• Availability to work evenings and weekends.
• The ability to lift 50 lbs.

Responsabilidades

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems.
• Ensure workstations are functional and communicate properly on the network.
• Troubleshoot/report specific line of business program issues.
• Be accountable for tracking and organization of physical hardware.
• Be clean and organized within the IT department.
• Provide support for the IT Department - organization and cleanup as required.

Conhecimentos

Hardware Troubleshooting

IT Support

Network basics

Formação académica

High School Diploma

Descrição da oferta de emprego

IntouchCX is seeking an enthusiastic IT Assistant to provide technical support for onsite and remote agents. You will install and test workstations, diagnose hardware problems, and ensure devices connect properly to the network, while keeping track of physical hardware and staying organized.

The role requires a high school diploma, adaptability to learn software, strong analytical skills, and the ability to multitask in a fast-paced environment.