Senior IT Generalist: Dynamic Tech Ops & Support Lead

IntouchCX; Bogotá ciudad; On-site; COP 72,540,000 - 122,760,000; Full time

Job summary

IntouchCX is seeking a Senior IT Generalist to administer and manage regional technology activities, oversee maintenance and repair of computer hardware and software in a break/fix environment.

You will coordinate resources with IT stakeholders, collaborate across departments, and ensure assets and standards are managed in a fast-paced call center setting. Fluency in English and strong analytical/problem-solving skills are required.

Qualifications

• Fluent English language skills with the ability to communicate with customer relations & presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and self-manage in a fast-paced environment.
• Willingness to work flexible hours including weekends and holidays if required.
• Experience in the BPO industry is a plus.

Responsibilities

• Coordinate resources and timetables with IT stakeholders and non-IT departments.
• Collaborate with clients, team members and stakeholders to achieve results.
• Install and test workstations, diagnose hardware/software problems.
• Maintain IT assets and ensure compliance with standards.
• Provide back-up for IT Site Supervisor when needed.
• Support IT department across the company as required.

Skills

Fluent English

Analytical

Problem-solving

Multitasking

Time management

Adaptability

Education

Post-secondary education

Job description

IntouchCX is seeking a Senior IT Generalist to administer and manage regional technology activities, oversee maintenance and repair of computer hardware and software in a break/fix environment.

You will coordinate resources with IT stakeholders, collaborate across departments, and ensure assets and standards are managed in a fast-paced call center setting. Fluency in English and strong analytical/problem-solving skills are required.