Systems Administrator NOC

DOXA Talent, Inc.; Colombia; Remote; COP 36,000,000 - 52,000,000; Full time

Job summary

DOXA seeks a Centralized Services Engineer (NOC / Systems Administration) to join a Pittsburgh-based MSP, available remotely from Colombia. You will troubleshoot, maintain infrastructure, and ensure reliability across client environments with a focus on backups, RMM alerts, and Windows systems.

You will work with a US engineering team, handle tickets end-to-end, and improve monitoring procedures while maintaining high service standards. Strong English communication is required.

Qualifications

• Technical or professional IT education preferred.
• 3+ years IT support, NOC or systems administration experience.
• Strong troubleshooting, ownership, and independence.

Responsibilities

• Monitor and manage backups; investigate failures and verify restorations.
• Handle Datto RMM alerts; troubleshoot server/workstation issues.
• Administer Windows Server; patching and basic networking/virtualization.
• Own tickets end-to-end; document work and escalate when needed.
• Perform routine system health checks and suggest improvements.
• Provide Tier 1–2 support when workload allows.
• Collaborate with US-based engineering team to ensure service delivery.

Skills

Troubleshooting

Documentation

Windows Server

Networking

RMM tools

PowerShell

Active Directory

VMware/Hyper‑V

Backup solutions

English communication

Education

IT/Systems Administration or related field

Tools

Veeam Backup & Replication

Datto RMM

Autotask PSA

IT Glue

Job description

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We’re seeking a Centralized Services Engineer (NOC / Systems Administration) to join a Pittsburgh-based Managed Service Provider (MSP). This role is designed for a hands-on IT professional who enjoys troubleshooting technical issues, maintaining infrastructure, and ensuring the reliability and performance of client IT environments.

You’ll play a key role in managing backup operations, resolving Remote Monitoring and Management (RMM) alerts, administering Windows environments, and independently handling infrastructure tickets from investigation through resolution. The ideal candidate is a proactive problem-solver who takes ownership of their work, minimizes unnecessary escalations, and is eager to learn new technologies.

Location:

Must be in Colombia – Remote.

Environment:

Colombian and International Teams.

Language:

Advanced English (B2+ - C1).

Timezone:

Monday to Friday – 8:00 AM to 5:00 PM EST.

Contract:

Non-fixed Term Colombian Contract.

Requirements:

• Education: Technical or professional education in IT, Systems Administration, Networking, or a related field is preferred.
• Experience: Ideally 3+ years of experience in IT support, NOC operations, systems administration, or a similar technical role. Candidates with strong technical aptitude and troubleshooting skills will also be considered.
• Skills: Strong troubleshooting and problem-solving abilities; familiarity with Windows Server, Windows workstations, networking, backup solutions, and RMM tools. Experience with Veeam Backup & Replication, Datto RMM, Autotask PSA, IT Glue, Active Directory, VMware, Hyper‑V, Sophos Firewalls, Microsoft 365, or PowerShell is a plus.
• Characteristics: Dependable, resourceful, proactive, detail-oriented, and accountable, with strong English communication, documentation, organizational, and time‑management skills. Able to work independently, take ownership of tickets, and collaborate effectively with a remote technical team.

Responsibilities:

• Backup Management: Monitor backup jobs, investigate and resolve failures, perform routine maintenance, and assist with backup verification and restoration testing.
• RMM Monitoring: Manage Datto RMM alerts, troubleshoot server and workstation issues, and proactively address recurring problems.
• Infrastructure Support: Perform Windows Server administration, system maintenance, patching, and basic networking and virtualization troubleshooting.
• Ticket Ownership: Independently investigate and resolve assigned NOC and infrastructure tickets, documenting work and escalating when necessary.
• Proactive Maintenance: Conduct routine system health checks, identify potential issues, and recommend improvements to monitoring and maintenance procedures.
• Service Desk Assistance: Provide Tier 1 and Tier 2 technical support when NOC workload permits.
• Team Collaboration: Work closely with the client's U.S.-based engineering team to maintain reliable service delivery across multiple client environments.