Service Consultant

Kaseya; Medellín; On-site; COP 50,220,000 - 83,700,000; Full time

Job summary

A leading IT solutions company is seeking a Service Consultant in Medellín to drive successful consulting project delivery for internal and external customers. This role demands strong skills in managing technology implementations, requiring 3+ years of experience and MSP experience preferred. Responsibilities include providing timely consulting services, managing partner implementations, and ensuring effective use of Kaseya's IT Complete Suite. This full-time position offers an opportunity to work in a dynamic environment with a focus on customer service.

Qualifications

• 3+ years experience in technology implementations.
• 1+ years of MSP experience preferred.
• Strong attention to detail and communication skills.
• Knowledge of security software solutions for MSP and SMB.
• Proficient Windows Server and patch management skills.
• Experience with Routing, Switching, & Firewall/Edge tech.
• Working knowledge of Virtualization (VMware, Hypervisor).

Responsibilities

• Provide efficient consulting and integration services.
• Manage multiple implementation projects.
• Conduct partner needs assessments and provide best practices.
• Monitor software adoption and partner inquiries.
• Define product specifications for partner and end-users installation.
• Respond to inquiries and guide issue resolution.
• Monitor partner use and adoption during implementations.
• Scope implementation and services engagements with sales.
• Collaborate with Tech Support, Partner Success and Sales to elevate partner experience.
• Perform other duties as assigned.

Skills

Technology implementation management

MSP experience

Knowledge of CRM, ERP, PSA and RMM software

Windows Operating Systems knowledge

Microsoft Windows Server skills

Routing and Switching knowledge

Virtualization solutions

Salesforce reporting

Power BI reporting

Data-driven

Tools

Salesforce

Power BI

MS PowerPoint

Excel

Kaseya IT Complete Suite

Windows OS

Active Directory

Job description

Service Consultant

Location: Rio Sur, Medellin, Colombia – 100% onsite.

This position is responsible for successful consulting project delivery in support of both internal and external customers. The role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. It will work closely with Project Management, Product Management, and Support to provide best in class service for customers. The successful candidate is expected to maintain a professional, courteous and customer‑service focused attitude at all times.

If you are an overachiever with proven Information Technology experience who thrives in a fast‑paced environment, we want to speak with you.

Experience / Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best‑practice skills
• Experience with Routing, Switching, & Firewall/Edge technologies
• Working knowledge of Virtualization solutions such as VMware, Hypervisor

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high‑level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end‑users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations.
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non‑Technical Skills Requirements

• Excellent oral and written communication skills
• Experience with MS PowerPoint, Excel, Project Plans
• Strong attention to detail with data‑centric approach to key success factors.
• Self‑motivated, decisive, with the ability to adapt to change and competing demands.
• Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
• Solid understanding of the Security software solutions market for the MSP and SMB customer personas

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Consulting, Information Technology, and Sales
• Industries – Software Development