IT Helpdesk Engineer — Fast, Impactful End-User Support

Kaseya Careers; Medellín; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Kaseya is looking for an on-site IT Service Desk professional to provide hands-on technical support for end users in Medellín. You will handle L1/L2 incidents, install and configure hardware/software, and work closely with the IT Service Desk to resolve issues quickly as the company grows.

Responsibilities include diagnosing software and hardware problems, managing Microsoft 365 workloads, and ensuring smooth operations during business hours with occasional after-hours support.

Formación

• Experience supporting Microsoft 365 in end user environments.

Responsabilidades

• Troubleshoot L1/L2 hardware and software incidents.
• Work onsite five days a week during business hours; after hours/weekend support as needed.
• Collaborate with IT Service Desk and engineers; document requests in the ticketing system.
• Resolve issues across Windows, macOS, and Microsoft 365 apps and services.
• Coordinate with ISPs/telecoms to meet SLAs and keep users informed.

Conocimientos

Microsoft 365 support

Intune admin

End user support

Windows and macOS

Networking basics

Educación

Associate's degree

Bachelor's degree in CS/IT (preferred)

Herramientas

Microsoft Intune

Active Directory

Descripción del empleo

Kaseya is looking for an on-site IT Service Desk professional to provide hands-on technical support for end users in Medellín. You will handle L1/L2 incidents, install and configure hardware/software, and work closely with the IT Service Desk to resolve issues quickly as the company grows.

Responsibilities include diagnosing software and hardware problems, managing Microsoft 365 workloads, and ensuring smooth operations during business hours with occasional after-hours support.