Remote Helpdesk Specialist - Windows & Microsoft 365

Lean Solutions Group; Colombia; A distancia; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Lean Tech in Colombia is seeking a Mid-level Helpdesk Support Specialist to be the first contact for end-user IT assistance, focusing on Windows, hardware, and software via phone, email, or Teams.

You will diagnose issues, guide users through fixes, perform basic hybrid AD tasks, and escalate complex problems. You’ll also document requests, contribute to Confluence knowledge base, and participate in an on-call rotation.

Formación

• Bachelor’s degree or 3+ years in client support or help desk
• Experience delivering remote help desk and desktop support via phone/virtual assistance
• Proficiency in Windows OS administration and troubleshooting
• Experience as first point of contact via Jira Service Management
• Experience with hybrid Azure AD/On-prem AD (unlocking accounts, password resets)
• Strong troubleshooting of Microsoft 365 and Office suite
• Knowledge of help desk software and remote control tools
• Basic network triage for LAN/WAN/wireless connectivity
• Asset management administration experience
• Excellent communication, troubleshooting, and multitasking
• Strong organizational skills and attention to detail

Responsabilidades

• Serve as first contact for end-users and provide resolution for hardware, software via phone/email/Teams
• Diagnose and resolve issues by guiding users and using remote control software
• Install, modify, and repair software and peripherals for Windows
• First level support and triage for Windows issues via Jira Service Management tickets
• Perform basic user administration in hybrid Azure AD: unlocks and password resets
• Troubleshoot Microsoft 365 and Office suite
• Basic network triage for LAN/WAN/wireless; escalate as needed
• Document, track, monitor requests with help desk software
• Contribute to knowledge base in Confluence
• Develop training sessions for end-users
• Identify recurring issues and implement solutions
• Participate in on-call rotation

Conocimientos

Bachelor's degree

3+ years experience

Remote help desk

Windows troubleshooting

Microsoft 365

Jira Service Management

Confluence

Remote control tools

Network triage

Asset management

Communication

Multitasking

Educación

Bachelor's degree

Herramientas

Jira Service Management

Remote control tools

Descripción del empleo

Lean Tech in Colombia is seeking a Mid-level Helpdesk Support Specialist to be the first contact for end-user IT assistance, focusing on Windows, hardware, and software via phone, email, or Teams.

You will diagnose issues, guide users through fixes, perform basic hybrid AD tasks, and escalate complex problems. You’ll also document requests, contribute to Confluence knowledge base, and participate in an on-call rotation.