Intermediate Collections Associate - Onsite Medellin

UPS Supply Chain Solutions, Inc.; Perímetro Urbano Medellín; On-site; COP 36,000,000 - 48,000,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Medellín, Colombia, seeks a collections specialist to manage customer accounts, respond to inquiries, and reduce delinquencies while improving cash flow.

The candidate will use MS Office, handle complex payment issues, and contribute to AR reporting. Strong organizational and negotiation skills, plus English fluency, are required. On-site, permanent role with competitive benefits.

Qualifications

• Bachelor’s degree in business or related field is preferred.
• Proficiency in Microsoft Office required.
• Experience in collections is preferred.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Conversational English

Prior collections experience

Strong organizational skills

Basic negotiation skills

Objection handling & commitment

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

UPS Supply Chain Solutions, Inc. in Medellín, Colombia, seeks a collections specialist to manage customer accounts, respond to inquiries, and reduce delinquencies while improving cash flow.

The candidate will use MS Office, handle complex payment issues, and contribute to AR reporting. Strong organizational and negotiation skills, plus English fluency, are required. On-site, permanent role with competitive benefits.