Senior Accounts Receivable & Collections Specialist

United Parcel Service, Inc.; Medellín; On-site; COP 40,000,000 - 65,000,000; Full time

Job summary

United Parcel Service, Inc. in Medellín is seeking a Collections Specialist to manage customer billing collections and responses, improving cash flow and reducing delinquencies.

You will interact with customers, external agencies, and internal teams to resolve issues. The role requires a Bachelor’s degree or international equivalent, experience in collections, and basic negotiation skills; proficiency in Microsoft Office is preferred.

Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Bachelor’s Degree or International equivalent in Business or related field
• Preferred Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Collections experience

Microsoft Office

Organizational skills

Prioritization

Negotiation

Objections handling

Education

Bachelor’s Degree or International equivalent

Preferred Business-related field

Job description

United Parcel Service, Inc. in Medellín is seeking a Collections Specialist to manage customer billing collections and responses, improving cash flow and reducing delinquencies.

You will interact with customers, external agencies, and internal teams to resolve issues. The role requires a Bachelor’s degree or international equivalent, experience in collections, and basic negotiation skills; proficiency in Microsoft Office is preferred.