Client Experience Specialist

Job Duck, LLC; Colombia; Remote; COP 40,758,000 - 43,542,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Job summary

Job Duck, LLC is hiring a Client Experience Specialist to manage prospective client inquiries, qualify leads, and maintain client data using Lawmatics and Clio. The role emphasizes friendly, professional service and efficient lead management in a remote, fast-paced environment.

The ideal candidate has experience with intake processes, CRM systems, and Google Workspace, and possesses strong English communication skills; Spanish is a plus.

Qualifications

• Minimum of 1 year of Intake Specialist experience.
• Experience with Lawmatics is required.
• Experience with CRM and lead management platforms.
• Excellent verbal and written English; Spanish proficiency is a plus.
• Proficiency with Google Workspace.

Responsibilities

• Follow up with prospective clients to maintain engagement and improve conversion rates.
• Monitor and respond to incoming communications from prospective clients.
• Assist with social media inquiries and incoming prospect communications.
• Maintain client information within Lawmatics and Clio; ensure data accuracy.
• Coordinate appointments and scheduling through Calendly; support reporting and business development.

Skills

CRM systems

Lead qualification

English proficiency

Spanish helpful

Google Workspace

Communication skills

Intake management

Remote work discipline

Tools

Lawmatics

Clio

Calendly

Job description

JOB DUCK IS HIRING A CLIENT EXPERIENCE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a proactive and compassionate Client Experience Specialist who thrives on helping people and creating positive first impressions. In this role, you will serve as a key point of contact for potential clients, managing inquiries, qualifying leads, and ensuring every interaction is handled with professionalism and care. You will play an important role in maintaining organized client information, following up with prospects, and supporting the firm's growth through effective lead management. The ideal candidate is customer-focused, resilient, tech-savvy, and enjoys building relationships while working in a fast-paced environment.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Following up with prospective clients to maintain engagement and improve conversion rates
• Monitoring and responding to incoming communications from prospective clients
• Utilizing Google Workspace to manage daily communications and documentation
• Assisting with social media inquiries and incoming prospect communications
• Maintaining a high level of professionalism and customer service in all interactions
• Monitoring and managing potential client leads received through call answering services
• Qualifying incoming leads and determining eligibility based on established criteria
• Handling initial client inquiries professionally and empathetically
• Managing and updating client information within Lawmatics and Clio
• Maintaining accurate lead records and ensuring all data is current
• Supporting client intake processes from initial contact through qualification
• Coordinating appointments and scheduling through Calendly
• Tracking and updating lead activity to support reporting and business development efforts

What We’re Looking For:

• Minimum of 1 year of experience working as an Intake Specialist
• Prior experience with Lawmatics is required
• Experience working with CRM systems and lead management platforms
• Experience handling customer inquiries and providing exceptional customer service
• Ability to manage multiple prospects and maintain consistent follow-up
• Comfortable working with social media platforms and online communications
• Excellent verbal and written communication skills in English; Spanish proficiency is a plus, but not required
• Experience with lead qualification and intake management
• Proficiency with Google Workspace
• Excellent organizational and time management abilities
• Strong attention to detail
• Empathetic, client-focused approach
• Resilient and adaptable mindset
• Professional and courteous demeanor
• Proficiency with social media platforms
• Ability to work independently and prioritize tasks effectively
• Strong follow-through and accountability
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.