Insurance Client Support Specialist — Hybrid (Bogota)

Marsh; Bogotá; Hybrid; COP 22,320,000 - 50,220,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Marsh in Bogota, Colombia, seeks a talented individual to join our insurance client support team. This hybrid role requires three days in the office weekly and supports administrative tasks, data entry, customer service, and operational functions for insurance clients and account teams.

The role handles invoices, renewals, and inquiries, communicating with producers and carriers while maintaining data accuracy and quality standards in line with US Central Time hours.

Qualifications

• Experience providing administrative, data entry, customer service, or operational support.
• Strong attention to detail and accuracy in information entry.
• Excellent written and verbal communication in English; bilingual capability is required.
• Ability to manage multiple tasks and meet service levels.

Responsibilities

• Maintain accurate account and policy information in agency and carrier systems.
• Process invoices and billing-related requests, enter data, and prepare required documentation.
• Support renewal activities and facilitate certificate of insurance requests.
• Respond to customer inquiries by phone and email, and document and route requests appropriately.
• Coordinate follow-up with producers, account managers, carriers, and internal teams to meet service levels.

Skills

Administrative support

Data entry

Customer service

English bilingual

Job description

Marsh in Bogota, Colombia, seeks a talented individual to join our insurance client support team. This hybrid role requires three days in the office weekly and supports administrative tasks, data entry, customer service, and operational functions for insurance clients and account teams.

The role handles invoices, renewals, and inquiries, communicating with producers and carriers while maintaining data accuracy and quality standards in line with US Central Time hours.