COI & Insurance Documentation Specialist

Marsh; Bogotá; Hybrid; COP 30,000,000 - 50,000,000; Full time

Job summary

Marsh is seeking a detail-oriented Insurance Process and Client Support Analyst to join our Bogota team. The role focuses on preparing insurance documents, reviewing submissions, and distributing Certificates of Insurance to clients and brokers. You will work in-office initially, then move to a hybrid schedule with partial in-office days.

You should have strong English, customer service experience, and familiarity with policy administration systems, CRM, and MS Office.

Qualifications

• Experience in customer service within a fast-paced office environment.
• Familiar with policy administration systems, CRM platforms, and MS Office.
• Associate or bachelor’s degree.
• Advanced written and spoken English.

Responsibilities

• Process ad-hoc certificate requests promptly and accurately.
• Verify certificates meet coverage, dates, and insured parties.
• Update and maintain certificates database and related systems.
• Communicate with teams and clients to resolve discrepancies.
• Ensure timely processing to meet deadlines and client expectations.
• Support continuous improvement of certificate workflows.
• Maintain confidentiality of sensitive information.
• Review renewal certificates in a timely and accurate manner.
• Handle end-to-end certificate processing including template updates and distribution.

Skills

Customer service

CRM platforms

MS Excel

English fluency

Education

Associate or Bachelor's degree

Tools

Policy administration systems

CRM platforms

MS Office

Job description

Marsh is seeking a detail-oriented Insurance Process and Client Support Analyst to join our Bogota team. The role focuses on preparing insurance documents, reviewing submissions, and distributing Certificates of Insurance to clients and brokers. You will work in-office initially, then move to a hybrid schedule with partial in-office days.

You should have strong English, customer service experience, and familiarity with policy administration systems, CRM, and MS Office.