Invoicing Analyst- Administrative Bilingual role

Marsh McLennan; Bogotá; Hybrid; COP 27,900,000 - 44,640,000; Full time

Job summary

Marsh in Bogotá is seeking an entry-level Invoicing Analyst to join our Insurance Operations team. The role offers hands-on experience supporting client-facing brokers, processing invoices, renewals, and policy documentation, with guidance from senior colleagues.

Based in Bogotá with a hybrid schedule (in-office at least three days per week), you will build records, handle inquiries, and contribute to accurate, timely delivery of insurance solutions while developing essential insurance

Qualifications

• High school diploma or equivalent.
• Limited previous experience is required; this opportunity is suitable for candidates beginning their professional career.
• Interest in developing a career in insurance operations, policy administration, invoicing, or related services.
• Strong organizational skills and the ability to manage and prioritize multiple tasks.
• Attention to detail and a commitment to producing accurate, high-quality work.
• Good written and verbal communication skills.
• Ability to build effective working relationships with internal teams, brokers, clients, and other stakeholders.
• Willingness and ability to learn insurance concepts, operational procedures, and company systems.
• Intermediate english level - (B1 or above)

Responsibilities

• Ensure the timely and accurate production and processing of draft policy wordings and endorsements.
• Prepare draft renewal reports, insurance manuals, questionnaires, and other documentation required to assess coverage needs.
• Process invoices and related policy documentation, quotation and placing slips, premium and adjustment calculations, and claims histories.
• Prepare information and documentation for pre-renewal and broking meetings.
• Maintain accurate and up-to-date records in company systems.
• Follow up on current and outstanding documentation and ensure all required information is properly recorded.
• Process complex and confidential documentation with discretion and attention to detail.
• Manage and prioritize your own workload to meet service-level agreements, KPIs, productivity, accuracy, timeliness, and quality targets.
• Adhere to the company's quality practices, policies, procedures, systems, and data security requirements.
• Maintain awareness of customers' businesses, insurance needs, and transaction requirements.
• Escalate operational issues, risks, or documentation concerns to appropriate stakeholders when required.
• Complete all training and onboarding activities, including two weeks of in-person training.

Skills

Attention to detail

Organizational skills

English (B1+)

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh . This role will be based in Bogotá, Colombia . This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking for a dedicated and detail-oriented Invoicing Analyst to join our team. This role offers an excellent opportunity for someone at the beginning of their career to gain experience within a leading global insurance brokerage and risk management firm. The analyst will provide administrative and technical support to client-facing brokers, operations leaders, and clients by processing insurance documentation, responding to transaction-related inquiries, maintaining accurate system records, and supporting the day-to-day delivery of insurance solutions.

This is an entry-level individual contributor role. The successful candidate will be expected to take ownership of assigned tasks, resolve operational matters, and complete work accurately and on time, with guidance from senior team members when required.

We will count on you to:

• Ensure the timely and accurate production and processing of draft policy wordings and endorsements for Senior Account Executives and Principals.
• Prepare draft renewal reports, insurance manuals, questionnaires, and other documentation required to assess coverage needs.
• Process invoices and related policy documentation, quotation and placing slips, premium and adjustment calculations, and claims histories.
• Prepare information and documentation for pre-renewal and broking meetings.
• Maintain accurate and up-to-date records in company systems.
• Follow up on current and outstanding documentation and ensure all required information is properly recorded.
• Process complex and confidential documentation with discretion and attention to detail.
• Manage and prioritize your own workload to meet individual service-level agreements, key performance indicators, productivity, accuracy, timeliness, and quality targets.
• Adhere strictly to the company's quality practices, policies, procedures, systems, and data security requirements.
• Maintain a basic understanding of relevant insurance concepts and related legislation, with a focus on customer awareness.
• Support Senior Operations Services Executives and Operations Services Team Leaders in identifying continuous improvement opportunities within operational processes.
• Build and maintain strong working relationships with internal and external stakeholders.
• Maintain awareness of customers' businesses, insurance needs, and transaction requirements.
• Escalate operational issues, risks, or documentation concerns to the appropriate stakeholders when required.
• Complete all assigned training and onboarding activities, including two weeks of in-person training .

What you need to have:

• High school diploma or equivalent.
• Limited previous experience is required; this opportunity is suitable for candidates beginning their professional career.
• Interest in developing a career in insurance operations, policy administration, invoicing, or related services.
• Strong organizational skills and the ability to manage and prioritize multiple tasks.
• Attention to detail and a commitment to producing accurate, high-quality work.
• Good written and verbal communication skills.
• Ability to build effective working relationships with internal teams, brokers, clients, and other stakeholders.
• Willingness and ability to learn insurance concepts, operational procedures, and company systems.
• Ability to work effectively under established service-level agreements, deadlines, and quality standards.
• Basic understanding of Microsoft Office and the ability to learn proprietary systems and tools.
• Intermediate english level - (B1 or above)

What makes you stand out:

• Previous experience in an administrative, customer service, operations, or insurance-related environment..
• Basic knowledge of insurance products, policy terms, endorsements, renewals, or related legislation.
• Adaptability, accountability, and a proactive approach to learning.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• You will have the opportunity to develop foundational experience in insurance operations while working with experienced professionals in a global organization.
• You will contribute directly to the accurate and timely delivery of insurance solutions for clients and support the ongoing improvement of our operational processes.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With a