Assistant Manager Server

IGT Solutions; Bogotá; Presencial; COP 240.925.152 - 321.233.536; Jornada completa

Descripción de la vacante

A leading IT services company in Bogotá is seeking a Talent Acquisition Professional to lead the Microsoft Infrastructure team. The role requires developing reliable IT infrastructure processes and ensuring security and scalability. Candidates should have over 4 years of relevant technology experience and strong negotiation skills. This full-time position offers a significant opportunity in a dynamic environment.

Formación

• 7 to 8 years overall experience.
• Strong operational experience and understanding of systems maintenance.
• Experience in compliance and security.

Responsabilidades

• Develop IT infrastructure processes and plans.
• Conduct research on products and services.
• Negotiate with vendors for infrastructure-related services.

Conocimientos

IT Infrastructure

End user applications support

Office 365

Cloud migration

Educación

Bachelor's degree in a relevant field

Descripción del empleo

Talent Acquisition Professional - Leadership Hiring at IGT Solutions

Location: Bogota

Mode: Work from Office

Profile Summary

IGT Solutions is looking for an Assistant Manager-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.

Primary Job Responsibility

• Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.


• Conduct research and make recommendations on products, services, in support of IT infrastructure.


• Set direction and priorities for infrastructure projects, improvements, and other enhancements.


• Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.


• Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.


• Develop disaster recovery plans and conduct testing to detect faults


• Ensure information systems and data are secure while maintaining functionality.


• Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development.

Education and Essential Experience

• 7 to 8 years overall experience.


• Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.


• Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc.


• Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.


• Compliance and security related understanding

Required Skills & Experience

• 4+ years in IT Infrastructure


• At least 4 years of End user applications support experience in a professional services environment.


• This is a individual contributor role


• Strong Hands-On experience on the following technologies but not limited to


• Office 365, SSO and SAML integration


• Zscaler & Netskope (Good to have )


• On Prem to cloud migration


• MDM Tools (Good to have )


• BCM tool (Good to have )

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telephone Call Centers and IT Services and IT Consulting