I2C Collections & Disputes Analyst – Global Finance

Johnson & Johnson Innovation

Bogotá ciudad

Presencial

COP 70.000.000 - 100.000.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Johnson & Johnson Global Services Finance in Bogotá seeks an ITC Collections & Dispute Management Analyst to own end-to-end collections and dispute processes within Invoice-to-Cash (I2C). The role will support high‑risk, high‑value portfolios and ensure timely cash collection, accurate dispute resolution, and compliance with internal controls.

You will partner with Customer Service, Sales, Supply Chain, and Finance to optimize collection outcomes, resolve complex issues, and drive process

Formación

Bachelor’s level degree is required, preferably in accounting, finance, or related business discipline.
CPA, CMA, MBA and/or other financial certifications is preferred

Responsabilidades

Manage customer collections and open receivables through proactive follow-ups, customer engagement, negotiation, and dispute resolution techniques.
Drive cash flow and improve Days Sales Outstanding (DSO).
Monitor collection performance and KPIs against Service Level Agreements (SLAs).
Perform AR forecasting, trend analysis, and root cause analysis on payment behavior.
Own end-to-end dispute management for assigned key accounts, from investigation to resolution and financial adjustments.
Collaborate with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to support revenue-related matters and ad-hoc analysis.