Hybrid HR Operations Coordinator

Kimberly-Clark; Bogotá; Hybrid; COP 30,000,000 - 60,000,000; Full time

Job summary

Kimberly-Clark Bogotá seeks an HR Associate to coordinate HR requests and transactions across the employee lifecycle. You will ensure proper authorizations, documentation, and compliance while delivering efficient service to managers and employees.

You will work with HR Operations, specialist teams, and other functions to resolve cases from request to closure, safeguarding confidential data and driving process improvements. A 12-month fixed-term contract and advanced English are required.

Qualifications

• Bachelor’s degree in HR, business admin or related field.
• 3+ years in HR operations or shared services.
• Advanced English proficiency.
• Strong understanding of HR practices and lifecycle processes.
• Experience with Workday and ServiceNow.

Responsibilities

• Execute HR transactions with required approvals and documentation.
• Interpret requests, route to correct HR process, and manage cases.
• Coordinate with Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations, and IT to resolve requests.
• Review requests for completeness, seek missing information before processing.
• Manage a high volume of HR cases and follow up until resolution.
• Maintain audit-ready documentation for all transactions.
• Safeguard sensitive employee information and ensure data privacy/compliance.
• Escalate non-standard or complex cases to process owners.
• Identify process gaps and risks, and share feedback with owners.
• Support process improvements and cross-functional initiatives.
• Provide professional, timely service to managers, employees, and partner teams.

Skills

HR Operations

Cross-functional coordination

Process documentation

Customer service mindset

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

ServiceNow

Job description

Kimberly-Clark Bogotá seeks an HR Associate to coordinate HR requests and transactions across the employee lifecycle. You will ensure proper authorizations, documentation, and compliance while delivering efficient service to managers and employees.

You will work with HR Operations, specialist teams, and other functions to resolve cases from request to closure, safeguarding confidential data and driving process improvements. A 12-month fixed-term contract and advanced English are required.