HR Operations Coordinator

Kimberly-Clark; Bogotá; Hybride; COP 30 000 000 - 60 000 000; Plein temps

Résumé du poste

Kimberly-Clark Bogotá seeks an HR Associate to coordinate HR requests and transactions across the employee lifecycle. You will ensure proper authorizations, documentation, and compliance while delivering efficient service to managers and employees.

You will work with HR Operations, specialist teams, and other functions to resolve cases from request to closure, safeguarding confidential data and driving process improvements. A 12-month fixed-term contract and advanced English are required.

Qualifications

• Bachelor’s degree in HR, business admin or related field.
• 3+ years in HR operations or shared services.
• Advanced English proficiency.
• Strong understanding of HR practices and lifecycle processes.
• Experience with Workday and ServiceNow.

Responsabilités

• Execute HR transactions with required approvals and documentation.
• Interpret requests, route to correct HR process, and manage cases.
• Coordinate with Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations, and IT to resolve requests.
• Review requests for completeness, seek missing information before processing.
• Manage a high volume of HR cases and follow up until resolution.
• Maintain audit-ready documentation for all transactions.
• Safeguard sensitive employee information and ensure data privacy/compliance.
• Escalate non-standard or complex cases to process owners.
• Identify process gaps and risks, and share feedback with owners.
• Support process improvements and cross-functional initiatives.
• Provide professional, timely service to managers, employees, and partner teams.

Connaissances

HR Operations

Cross-functional coordination

Process documentation

Customer service mindset

Formation

Bachelor's degree in HR/Business Administration

Outils

Workday

ServiceNow

Description du poste

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes people who care about making a difference. Here, you’ll bring your HR operations expertise, judgment, and customer focus to help managers and employees navigate HR processes across a global organization. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

In this professional role, you’ll support managers and employees by coordinating HR requests and transactions across the employee lifecycle. As an HR Associate, you will help ensure requests are properly authorized, accurately documented, compliant, and progressed through the correct process.

You will work closely with HR Operations, specialist teams, and other functions to resolve cases from request to closure. Strong judgment, attention to detail, clear communication, confidentiality, and a customer service mindset are critical to success in this role.

Job responsibilities include:

• Execute HR and administrative system transactions on behalf of managers, ensuring required approvals and documentation are in place.
• Interpret manager and employee requests, identify the correct HR process, and route transactions or cases appropriately.
• Coordinate with specialist teams including Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations, and IT to resolve requests.
• Review requests for completeness, consistency, and clarity, and proactively seek additional information before processing.
• Manage a high volume of HR cases and follow up with stakeholders until resolution.
• Maintain accurate, complete, and audit-ready documentation for all transactions completed under delegated authority.
• Safeguard sensitive and confidential employee information and follow applicable data privacy and compliance requirements.
• Identify non-standard or complex cases and escalated them to the appropriate process owner.
• Identify recurring process gaps, operational risks, and system limitations, and share feedback with process owners.
• Support process improvements and cross-functional initiatives that enhance manager and employee experience.
• Provide professional and timely customer service to managers, employees, and partner teams.
• Support HR integration and People Solutions activities as required.

To succeed in this role, you will need the following qualifications:

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR Operations, HR Shared Services, or a similarly process-driven administrative function.
• Advanced English proficiency.
• Fundamental understanding of HR practices and end-to-end employee lifecycle processes.
• Working knowledge of HRIS platforms such as Workday and case management tools such as ServiceNow.
• Strong judgment, problem-solving ability, and attention to detail.
• Ability to manage multiple cross-functional requests with consistency, accuracy, and discretion.
• Clear written and verbal communication skills, including the ability to coordinate across teams and levels.
• Understanding of employee data confidentiality, data privacy, compliance, and audit requirements.
• Willing to accept a 12-month fixed-term contract

Preferred Qualifications

• Experience working in a Global Business Services or HR Shared Services environment.
• Exposure to global HR operations and collaboration across different organizational cultures.
• Experience coordinating with HR Centers of Excellence and non-HR partner functions.
• Ability to identify process gaps, risks, and opportunities for continuous improvement.
• Experience supporting HR transformation, integration, or People Solutions activities.

Led by Purpose. Driven by You.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

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