Global HR Operations Specialist

Kimberly-Clark Corporation; Puerto Bogotá; Hybride; COP 42 000 000 - 65 000 000; Plein temps

Résumé du poste

Kimberly-Clark Corporation in Colombia seeks an HR Associate to coordinate HR requests and transactions across the employee lifecycle, ensuring proper authorization, documentation, and compliance. You will work closely with HR Operations and specialist teams to resolve cases from request to closure, handling high volumes with discretion and a customer-service mindset.

This 12-month fixed-term contract requires a bachelor’s degree, 3+ years of HR experience, advanced English, and knowledge of

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years in HR Operations or shared services with process-driven work.
• Advanced English proficiency and strong communication skills.
• Knowledge of HRIS platforms such as Workday and case management tools like ServiceNow.
• Ability to manage multi-team requests with discretion and confidentiality.
• Willing to accept a 12-month fixed-term contract.

Responsabilités

• Execute HR and administrative system transactions on behalf of managers, ensuring required approvals and documentation are in place.
• Interpret manager and employee requests, identify the correct HR process, and route transactions or cases appropriately.
• Coordinate with specialist teams including Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations, and IT to resolve requests.
• Review requests for completeness, consistency, and clarity, and proactively seek additional information before processing.
• Manage a high volume of HR cases and follow up with stakeholders until resolution.
• Maintain accurate, complete, and audit-ready documentation for all transactions completed under delegated authority.
• Safeguard sensitive and confidential employee information and follow applicable data privacy and compliance requirements.
• Identify non-standard or complex cases and escalated them to the appropriate process owner.
• Identify recurring process gaps, operational risks, and system limitations, and share feedback with process owners.
• Support process improvements and cross-functional initiatives that enhance manager and employee experience.
• Provide professional and timely customer service to managers, employees, and partner teams.
• Support HR integration and People Solutions activities as required.

Connaissances

Advanced English

HR Operations

Workday

ServiceNow

Data privacy

Formation

Bachelor's degree in HR or related field

Outils

Workday

ServiceNow

Description du poste

Kimberly-Clark Corporation in Colombia seeks an HR Associate to coordinate HR requests and transactions across the employee lifecycle, ensuring proper authorization, documentation, and compliance. You will work closely with HR Operations and specialist teams to resolve cases from request to closure, handling high volumes with discretion and a customer-service mindset.

This 12-month fixed-term contract requires a bachelor’s degree, 3+ years of HR experience, advanced English, and knowledge of