HVAC Sales & Customer Service Pro

Superior Contracting & Maintenance; Colombia; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Training & development

Advancement opportunities

Job summary

Superior Contracting & Maintenance is seeking a Sales Development & Customer Service Representative to drive new business and manage private homeowner dispatch for HVAC services. You will handle inbound calls, make outbound outreach, qualify leads, schedule HVAC work orders, and coordinate with field technicians and internal teams to ensure customer satisfaction.

Strong telesales and CRM experience, excellent communication, and English proficiency are required; growth opportunities in a

Qualifications

• Proven experience in telesales or customer service with a sales focus.
• Excellent verbal and written communication with persuasive selling abilities.
• Comfortable with cold calling and handling rejection.
• Proficient with CRM software and sales applications; English fluency.

Responsibilities

• Answer inbound sales calls and engage with potential customers to understand needs and qualify leads.
• Make outbound calls to introduce products/services and establish contact with potential clients.
• Develop and maintain relationships through effective follow-up calls and emails.
• Schedule and dispatch HVAC installations, maintenance, and repairs; optimize technician routes.

Skills

Telesales

Customer Service

CRM Proficiency

English Fluency

Organizational Skills

Education

High School Diploma

Tools

CRM Software

Job description

Superior Contracting & Maintenance is seeking a Sales Development & Customer Service Representative to drive new business and manage private homeowner dispatch for HVAC services. You will handle inbound calls, make outbound outreach, qualify leads, schedule HVAC work orders, and coordinate with field technicians and internal teams to ensure customer satisfaction.

Strong telesales and CRM experience, excellent communication, and English proficiency are required; growth opportunities in a