Human Resources Manager - Performance & Culture (Fully Remote)

Valatam; Colombia; Remote; COP 63,936,000 - 85,248,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical stipend

Birthday bonus

Wellness allowance

Online fitness

Job summary

Valatam is seeking a seasoned Human Resources Manager to build a results-driven HR function. You will reduce preventable turnover, address Virtual Assistant concerns, manage performance issues, and continually enhance the VA experience while maintaining efficient HR operations.

This is an internal leadership role with hands‑on strategy and execution. You will lead the HR team, design policies, oversee onboarding and offboarding, and ensure client satisfaction through effective people management.

Qualifications

• Fluent in English (C1/C2).
• 3-5 years HR experience, including 2+ years in leadership roles.
• Experience in Staffing, BPO, or Outsourcing preferred.
• Bachelor's degree in a related field preferred.
• Strong analytical skills to turn data into action.

Responsibilities

• Develop and implement strategies to improve VA retention and reduce turnover.
• Analyze resignations, client-requested replacements, and turnover causes.
• Design and run satisfaction surveys and action plans for recurring concerns.
• Lead HR team through one-on-ones, reviews, and KPI tracking.
• Oversee performance concerns, PIPs, and client feedback.
• Ensure timely resolution of VA complaints and requests.
• Produce HR reports with actionable insights, aligning with company goals.
• Develop and enforce HR policies and SOPs; oversee disciplinary matters.
• Oversee onboarding/offboarding, records, compensation, and benefits.
• Lead engagement, recognition, culture, and volunteer initiatives.
• Streamline HR processes, standardize workflows, and automate where possible.

Skills

English fluency

Leadership

HR analytics

Employee relations

Retention strategies

Education

Bachelor's degree in Psychology, HR or Business Admin

Job description

About Valatam

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025-2026), proof that an exceptional employee experience leads to outstanding client results.

About Valatam

At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025-2026), proof that an exceptional employee experience leads to outstanding client results.

About The Role

As Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives.

This is an internal leadership role at Valatam, with hands‑on responsibility for strategy and execution.

Key Responsibilities

• Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
• Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
• Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
• Lead, coach, and hold the HR team through one‑on‑ones, performance reviews, and clear KPIs
• Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow‑up
• Ensure timely resolution of VA complaints, concerns, and requests
• Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
• Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
• Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
• Lead VA engagement, recognition, culture, and volunteering initiatives
• Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2)
• 3-5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role
• Experience in the Staffing, BPO, or Outsourcing industry is preferred
• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field is preferred
• Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives
• Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results
• Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution
• Excellent interpersonal, communication, and stakeholder management skills
• Strong organizational, problem‑solving, prioritization, and follow‑through skills

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to approximately USD $2,000 / month, based on experience
• Paid time off and performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work‑anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations
• A fully remote role with direct exposure to senior leadership.