HR Operations Lead

Omnicom; Bogotá ciudad; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Leave

EMI Rates

Emermedica Rates

E-Learning Platform (Lynda)

Stark Gym

BBE Languages

Pet Entrega discount

Bike Parking

Go Green/Ninebot discounts

Eyewear Discounts

Descripción de la vacante

Omnicom in Bogotá seeks an HR Operations Lead to oversee Tier 1 and Tier 2 HR Specialist teams across LATAM, Spain, and Portugal, driving operational excellence, SLA compliance, and data integrity in Workday and ServiceNow.

You will manage KPIs, partner with stakeholders, and guide compensation, reporting, and mass data processes, while fostering a culture of continuous improvement and strong client service.

Formación

• Strong experience in HR Operations / Shared Services.
• 2-3 years minimum leading operational teams.
• Experience managing KPIs.
• Strong customer focus and continuous improvement mindset.
• Advanced knowledge of Workday (ServiceNow is a plus).
• Advanced English / Portuguese.

Responsabilidades

• Lead, develop, and coordinate Tier 1 and Tier 2 teams.
• Manage operational KPIs, SLAs, and SSC performance metrics.
• Act as an escalation point for complex cases and exceptions.
• Ensure end-to-end execution of processes in Workday and ServiceNow requests.
• Manage relationships with internal clients and regional HR stakeholders.
• Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

Conocimientos

HR Operations

Leadership

KPI management

Customer focus

English

Portuguese

Herramientas

Workday

ServiceNow

Descripción del empleo

Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.

KEY RESPONSIBILITIES

General

• Lead, develop, and coordinate Tier 1 and Tier 2 teams.
• Manage operational KPIs, SLAs, and SSC performance metrics.
• Act as an escalation point for complex cases and exceptions.
• Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
• Manage relationships with internal clients and regional HR stakeholders.
• Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

HR Operations Focus

• Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
• Conduct periodic audits of internal Workday processes to ensure data accuracy.
• Provide training and support to Tier 1 and Tier 2 Specialists on HR operational procedures.

Compensation Focus

• Process compensation-related transactions, including salary adjustments, bonuses, and one-time payments.
• Manage retraining initiatives.
• Partner with Tier 1 and Tier 2 Specialists to address compensation-related inquiries and provide guidance on policies and procedures.

Reporting & Mass Data Focus

• Ensure standardization of regional processes.
• Manage mass data uploads, including EIBs (Enterprise Interface Builders), ensuring proper execution and compliance with data integrity standards.
• Collaborate with business stakeholders, agency HR teams, and other team members to identify opportunities for improvement in data management and reporting.

CANDIDATE PROFILE

Required

• Strong experience in HR Operations / Shared Services.
• Minimum of 2-3 years leading operational teams.
• Experience managing KPIs.
• Strong customer focus and continuous improvement mindset.
• Advanced knowledge of Workday (ServiceNow is a plus).
• Advanced English / Portuguese. Excellent verbal and written communication skills, including the ability to provide clear guidance to employees and team members.

Preferred

• Experience in shared services environments, managing Tier 2+ transactions, resolving exceptions, and providing client support.
• Familiarity with advanced HR areas such as onboarding, organizational and employee data, compensation processes and policies, and/or data visualization and mass data management practices.
• Proven problem-solving and critical thinking skills.
• Strong communication skills with the ability to provide clear and detailed guidance.
• Knowledge of data integrity standards and best practices for maintaining accurate records and audit compliance.
• Collaborative mindset, with willingness to share knowledge and support the team.
• Commitment to continuous learning and staying up to date with HR technologies and practices.
• Solid hands-on experience with Workday and ServiceNow platform

Non-Statutory Benefits

• Birthday Leave: One (1) paid day off granted on the employee's birthday.
• EMI: Preferential rates.
• Emermedica: Preferential rates.
• Training and Development Platform (E-Learning): Access to Lynda.com, which includes webinars, articles, and other training opportunities designed to support and enhance professional skills. Courses are offered in multiple languages.
• Stark Gym: Preferential rates.
• BBE Languages: Preferential rates.
• Pet Entrega: 10% discount.
• Bicycle and Scooter Parking Facilities.
• Go Green and Ninebot: A 10% discount on the purchase of Go Green electric scooters and a 5% discount on the purchase of Ninebot electric scooters.
• Folks: Discounts on frames, lenses, and eye examinations.

*Note: The benefits listed under the "Non-Statutory Benefits" section do not constitute salary, as they are not granted as direct consideration for the Employee's services, in accordance with Law 789 of 2002, Articles 15 and 16 of Law 50 of 1990, in conjunction with Article 17 of Law 344 of 1996. These benefits may be modified or eliminated at any time, without any restriction or condition, and such modification or elimination shall not be construed as a deterioration of contractual conditions*