HR Manager, Remote | Elevate VA Experience & Retention

Valatam; Colombia; Remote; COP 63,936,000 - 92,352,000; Full time

Benefits offered by this job

Fully remote role

Medical stipend

Bonuses

Paid time off

Wellness allowance

Company events

Job summary

Valatam is seeking a Human Resources Manager to build a results-driven HR function that reduces turnover and proactively addresses Virtual Assistant concerns. You will manage client-reported performance issues and continuously improve the VA experience while maintaining efficient HR operations and aligning with company objectives.

This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.

Qualifications

• 3–5 years in HR, including ≥2 years in a leadership role.
• Experience in Staffing, BPO, or Outsourcing preferred.
• Bachelor's degree in Psychology, HR, Business Administration, or related field.
• Strong analytical skills to translate HR data into retention strategies.
• Proven ability to lead teams and drive KPIs.

Responsibilities

• Develop and execute retention and onboarding strategies for virtual assistants.
• Lead HR team through performance reviews and KPI setting.
• Oversee onboarding/offboarding, compensation, and benefits administration.
• Analyze resignations and turnover to identify improvement opportunities.
• Prepare HR reports with actionable insights for leadership.

Skills

English fluency (C1/C2)

Leadership experience

People management

HR analytics

Stakeholder management

Education

Bachelor's degree in Psychology / HR / Business Administration

Tools

HRIS / HR systems

Performance management

Job description

Valatam is seeking a Human Resources Manager to build a results-driven HR function that reduces turnover and proactively addresses Virtual Assistant concerns. You will manage client-reported performance issues and continuously improve the VA experience while maintaining efficient HR operations and aligning with company objectives.

This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.