Hospitality-Focused Facilities & Admin Coordinator

EXL SERVICE COLOMBIA SAS; Bogotá ciudad; On-site; COP 22,320,000 - 40,176,000; Full time

Job summary

EXL SERVICE COLOMBIA SAS seeks a proactive Facilities & Administrative Assistant to support hospitality and customer service oriented operations at our Colombia site. Coordinate vendors, office services, and daily admin needs while ensuring a welcoming, efficient workplace.

Ideal candidates bring 1+ year in customer service, hospitality, or BPO, with strong English listening and speaking skills and proficiency in Excel, Word, PowerPoint, and Outlook.

Qualifications

• 1+ year of experience in customer service, hospitality, administration, Facilities, Virtual Assistance, or related roles.
• Experience in BPO/call center campaigns related to hotels, travel, reservations, hospitality, or Virtual Assistance is a strong plus.
• Good conversational English, especially listening and speaking skills.
• Excellent communication and interpersonal skills.
• Strong organization, multitasking, and prioritization abilities.

Responsibilities

• Coordinate vendors, maintenance, security, supplies, and office services.
• Support the daily administrative and operational needs of the site.
• Arrange travel, hotels, and accommodations for clients and international employees.
• Follow up on requests and ensure timely solutions.
• Help maintain a safe, organized, and functional workplace.
• Communicate with internal and external stakeholders while providing excellent service.

Skills

Customer service

Hospitality

Virtual assistance

BPO

Tools

Excel

Word

PowerPoint

Outlook

Job description

EXL SERVICE COLOMBIA SAS seeks a proactive Facilities & Administrative Assistant to support hospitality and customer service oriented operations at our Colombia site. Coordinate vendors, office services, and daily admin needs while ensuring a welcoming, efficient workplace.

Ideal candidates bring 1+ year in customer service, hospitality, or BPO, with strong English listening and speaking skills and proficiency in Excel, Word, PowerPoint, and Outlook.