Administrative Assistant

EXL SERVICE COLOMBIA SAS; Bogotá ciudad; On-site; COP 22,320,000 - 40,176,000; Full time

Job summary

EXL SERVICE COLOMBIA SAS seeks a proactive Facilities & Administrative Assistant to support hospitality and customer service oriented operations at our Colombia site. Coordinate vendors, office services, and daily admin needs while ensuring a welcoming, efficient workplace.

Ideal candidates bring 1+ year in customer service, hospitality, or BPO, with strong English listening and speaking skills and proficiency in Excel, Word, PowerPoint, and Outlook.

Qualifications

• 1+ year of experience in customer service, hospitality, administration, Facilities, Virtual Assistance, or related roles.
• Experience in BPO/call center campaigns related to hotels, travel, reservations, hospitality, or Virtual Assistance is a strong plus.
• Good conversational English, especially listening and speaking skills.
• Excellent communication and interpersonal skills.
• Strong organization, multitasking, and prioritization abilities.

Responsibilities

• Coordinate vendors, maintenance, security, supplies, and office services.
• Support the daily administrative and operational needs of the site.
• Arrange travel, hotels, and accommodations for clients and international employees.
• Follow up on requests and ensure timely solutions.
• Help maintain a safe, organized, and functional workplace.
• Communicate with internal and external stakeholders while providing excellent service.

Skills

Customer service

Hospitality

Virtual assistance

BPO

Tools

Excel

Word

PowerPoint

Outlook

Job description

Facilities & Administrative Assistant | Hospitality & Customer Service Background

Are you experienced in customer service, hospitality, Virtual Assistance, or BPO and looking for an opportunity to apply your skills in an administrative environment?

We are looking for a proactive, organized, and service-oriented professional to join our team and support the Facilities and administrative operations of our Colombia site.

We are especially interested in candidates who have worked in call center campaigns supporting hotels, travel, reservations, hospitality services, or Virtual Assistant accounts, where coordination, customer service, communication, and problem-solving are key.

What you'll do:

• Coordinate vendors, maintenance, security, supplies, and office services.
• Support the daily administrative and operational needs of the site.
• Arrange travel, hotels, and accommodations for clients and international employees.
• Follow up on requests and ensure timely solutions.
• Help maintain a safe, organized, and functional workplace.
• Communicate with internal and external stakeholders while providing excellent service.

What we’re looking for:

• 1+ year of experience in customer service, hospitality, administration, Facilities, Virtual Assistance, or related roles.
• Experience in BPO/call center campaigns related to hotels, travel, reservations, hospitality, or Virtual Assistance is a strong plus.
• Good conversational English, especially listening and speaking skills.
• Excellent communication and interpersonal skills.
• Strong organization, multitasking, and prioritization abilities.
• Knowledge of Excel, Word, PowerPoint, and Outlook.
• Flexibility according to operational needs.