Growth-Focused Customer Success Manager (Post-Go-Live)

Captivea Colombia; Perímetro Urbano Medellín; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

Captivea Colombia is seeking a proactive Customer Success Manager to own post-go-live client relationships, drive renewal strategy, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will maintain healthy relationships across a growing Americas client base, ensuring retention, expansion opportunities, and successful adoption of Odoo ERP implementations in a multinational context.

Qualifications

• 2–5 years in Customer Success, Account Management or Support Management
• Experience in SaaS, ERP, consulting, or software implementations
• Experience with international or cross-cultural client relationships is a plus

Responsibilities

• Own post-go-live client relationships and renewals strategy
• Coordinate support and manage escalations
• Identify opportunities to optimize deployed solutions and expand accounts

Skills

Client relationship management

Account management

SaaS experience

ERP experience

Cross-cultural communication

Job description

Captivea Colombia is seeking a proactive Customer Success Manager to own post-go-live client relationships, drive renewal strategy, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will maintain healthy relationships across a growing Americas client base, ensuring retention, expansion opportunities, and successful adoption of Odoo ERP implementations in a multinational context.