ERP Customer Success Manager

Captivea Colombia; Perímetro Urbano Medellín; On-site; COP 72,000,000 - 144,000,000; Full time

Benefits offered by this job

International exposure

Career growth

Job summary

Captivea Colombia is seeking a proactive Customer Success Manager to own post-go-live relationships, retention, renewal strategy, support coordination, and expansion readiness.

You will manage client health across the Americas, coordinating with cross-functional teams and ensuring ongoing value from Odoo ERP implementations, while partnering with Captivea’s global client portfolio.

Qualifications

• 2–5 years in Customer Success or similar roles.
• Experience with SaaS, ERP, or software implementation environments.
• Experience managing international or multicultural client relationships is a plus.

Responsibilities

• Own post-go-live client relationships and build strategic connections.
• Manage renewals and retention cycles with renewal strategies.
• Coordinate support and resolve escalations efficiently.
• Identify opportunities to optimize deployed solutions and drive expansion.

Skills

Customer Success

Account Management

Relationship Mgmt

SaaS

ERP platforms

Tools

Odoo

NetSuite

SAP

MS Dynamics

Job description

Ensure the long-term success and satisfaction of our clients after they go live on Odoo. You will own client relationships, renewals, support coordination, and expansion readiness, keeping every client healthy, supported, and positioned for continued growth with Odoo and Captivea.

About Captivea

Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, India, and Colombia. We help growing and mid-market companies transform their operations by implementing Odoo ERP, the most complete all-in-one business management platform.

As our client base across the Americas continues to expand, we are seeking a proactive Customer Success Manager to own post-go-live relationships, retention, renewal strategy, support coordination, and expansion readiness.

The profile we are looking for

Experience & Qualifications

• 2–5 years of experience in Customer Success, Account Management, Support Management, or a similar client-facing role
• Experience in SaaS, ERP, consulting, or software implementation environments Experience managing international or multi-cultural client relationships is a plus
• Huge plus: experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms
• Huge plus: technical or functional understanding of business processes (finance, operations, supply chain, etc.)

Mindset & Soft-skills

• Empathetic, structured, and relationship-driven
• Strong communicator, comfortable with executive-level conversations
• Proactive problem-solver who addresses customer needs before they expand
• Organized, reliable, and comfortable owning multiple accounts in parallel
• Comfortable working across different cultures, industries, and business environments

Your missions

Post-go-live relationships

• Own client relationships after implementation and build strategic relationships with customers.
• Manage renewals and retention by overseeing renewal cycles and driving renewal strategy.

Support coordination

• Coordinate support and issue resolution and manage support escalations.

Solution optimization

• Identify opportunities to optimize the solutions deployed for clients.

Expansion

• Identify and influence expansion opportunities, and position clients for future growth.

What we offer

• Exposure to international customers across the Americas
• Opportunities to grow within a fast-expanding global organization