Customer Success Manager - Colombia

Captivea; Bogotá ciudad; Hybrid; COP 60,000,000 - 100,000,000; Full time

Job summary

Captivea, a leading Odoo Gold Partner with a presence across the Americas, seeks a proactive Customer Success Manager. You will own post-go-live client relationships, drive renewals, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will manage international accounts, collaborate with cross-functional teams, and identify expansion opportunities while maintaining high client satisfaction across diverse industries.

Qualifications

• 2–5 years in Customer Success, Account Management, or similar client-facing roles.
• Experience in SaaS, ERP, consulting, or software implementation environments.
• Experience with international or multicultural client relationships is a plus.
• ERP platform experience (Odoo, NetSuite, SAP, Microsoft Dynamics, etc.) is a plus.
• Technical or functional understanding of business processes is a plus.

Responsibilities

• Own post-go-live client relationships and build strategic relationships.
• Manage renewals and retention by overseeing renewal cycles and strategy.
• Coordinate support and issue resolution, managing escalations.
• Identify opportunities to optimize deployed solutions for clients.
• Identify and influence expansion opportunities for future growth.

Skills

Customer Success

Account Management

SaaS/ERP

ERP platforms

Executive communication

Problem solving

Multi-account mgmt

Job description

Ensure the long-term success and satisfaction of our clients after they go live on Odoo. You will own client relationships, renewals, support coordination, and expansion readiness, keeping every client healthy, supported, and positioned for continued growth with Odoo and Captivea. A leading Odoo Gold Partner with a presence across the USA, France, Switzerland, Canada, Singapore, India, and Colombia, Captivea helps growing and mid-market companies transform their operations with Odoo ERP, the most complete all-in-one business management platform. As our client base across the Americas continues to expand, we are seeking a proactive Customer Success Manager.

• 2–5 years of experience in Customer Success, Account Management, Support Management, or a similar client-facing role
• Experience in SaaS, ERP, consulting, or software implementation environments
• Experience managing international or multicultural client relationships is a plus
• Huge plus: experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms
• Huge plus: technical or functional understanding of business processes (finance, operations, supply chain, etc.)
• Empathetic, structured, and relationship-driven
• Strong communicator, comfortable with executive-level conversations
• Proactive problem-solver who addresses customer needs before they escalate
• Organized, reliable, and comfortable owning multiple accounts in parallel
• Comfortable working across different cultures, industries, and business environments

Languages

Day to day

Your missions

Post-go-live relationships

Own client relationships after implementation and build strategic relationships with customers.

Manage renewals and retention by overseeing renewal cycles and driving renewal strategy.

Support coordination

Coordinate support and issue resolution, and manage support escalations.

Solution optimization

Identify opportunities to optimize the solutions deployed for clients.

Expansion

Identify and influence expansion opportunities, and position clients for future growth.

The package

What we offer

International clients

Exposure to international customers across the Americas.

Opportunities to grow within a fast-expanding global organization.

What moves us forward, as a team

Our culture

We rely on a proven methodology and a solution-oriented mindset to deliver real results for our clients.

Commitment

We take ownership of our projects and go the extra mile, because we care about the impact of our work.

Proximity

We learn from each other, share our know-how and embrace our diversity of cultures to stay close, as a team and with our clients.