Global Customer Success & Growth Manager

Captivea; Bogotá ciudad; Hybrid; COP 60,000,000 - 100,000,000; Full time

Job summary

Captivea, a leading Odoo Gold Partner with a presence across the Americas, seeks a proactive Customer Success Manager. You will own post-go-live client relationships, drive renewals, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will manage international accounts, collaborate with cross-functional teams, and identify expansion opportunities while maintaining high client satisfaction across diverse industries.

Qualifications

• 2–5 years in Customer Success, Account Management, or similar client-facing roles.
• Experience in SaaS, ERP, consulting, or software implementation environments.
• Experience with international or multicultural client relationships is a plus.
• ERP platform experience (Odoo, NetSuite, SAP, Microsoft Dynamics, etc.) is a plus.
• Technical or functional understanding of business processes is a plus.

Responsibilities

• Own post-go-live client relationships and build strategic relationships.
• Manage renewals and retention by overseeing renewal cycles and strategy.
• Coordinate support and issue resolution, managing escalations.
• Identify opportunities to optimize deployed solutions for clients.
• Identify and influence expansion opportunities for future growth.

Skills

Customer Success

Account Management

SaaS/ERP

ERP platforms

Executive communication

Problem solving

Multi-account mgmt

Job description

Captivea, a leading Odoo Gold Partner with a presence across the Americas, seeks a proactive Customer Success Manager. You will own post-go-live client relationships, drive renewals, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will manage international accounts, collaborate with cross-functional teams, and identify expansion opportunities while maintaining high client satisfaction across diverse industries.