Customer Success Manager

Captivea Colombia; Perímetro Urbano Medellín; Sur place; COP 60 000 000 - 120 000 000; Plein temps

Résumé du poste

Captivea Colombia is seeking a proactive Customer Success Manager to own post-go-live client relationships, drive renewal strategy, coordinate support, and position customers for continued growth with Odoo and Captivea.

You will maintain healthy relationships across a growing Americas client base, ensuring retention, expansion opportunities, and successful adoption of Odoo ERP implementations in a multinational context.

Qualifications

• 2–5 years in Customer Success, Account Management or Support Management
• Experience in SaaS, ERP, consulting, or software implementations
• Experience with international or cross-cultural client relationships is a plus

Responsabilités

• Own post-go-live client relationships and renewals strategy
• Coordinate support and manage escalations
• Identify opportunities to optimize deployed solutions and expand accounts

Connaissances

Client relationship management

Account management

SaaS experience

ERP experience

Cross-cultural communication

Description du poste

Ensure the long-term success and satisfaction of our clients after they go live on Odoo. You will own client relationships, renewals, support coordination, and expansion readiness, keeping every client healthy, supported, and positioned for continued growth with Odoo and Captivea.

About Captivea

Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, India, and Colombia. We help growing and mid-market companies transform their operations by implementing Odoo ERP, the most complete all-in-one business management platform.

As our client base across the Americas continues to expand, we are seeking a proactive Customer Success Manager to own post-go-live relationships, retention, renewal strategy, support coordination, and expansion readiness.

The profile we are looking for :

Experience & Qualifications :

• 2-5 years of experience in Customer Success, Account Management, Support Management, or a similar client-facing role
• Experience in SaaS, ERP, consulting, or software implementation environments Experience managing international or multi-cultural client relationships is a plus
• Huge plus: experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms
• Huge plus: technical or functional understanding of business processes (finance, operations, supply chain, etc.)

Mindset & Soft-skills :

• Empathetic, structured, and relationship-driven
• Strong communicator, comfortable with executive-level conversations
• Proactive problem-solver who addresses customer needs before they elevate
• Organized, reliable, and comfortable owning multiple accounts in parallel
• Comfortable working across different cultures, industries, and business environments

Languages :

Your missions :

Post-go-live relationships

• Own client relationships after implementation and build strategic relationships with customers.
• Manage renewals and retention by overseeing renewal cycles and driving renewal strategy.

Support coordination

• Coordinate support and issue resolution and manage support escalations.

Solution optimization

• Identify opportunities to optimize the solutions deployed for clients.

Expansion

• Identify and influence expansion opportunities, and position clients for future growth.

What we offer :

• Exposure to a multicultural work environment
• Opportunities to grow within a fast-expanding global organization