Growth-Driven Logistics & Operations Lead

Carepod; Colombia; On-site; COP 80,000,000 - 140,000,000; Full time

Job summary

Carepod, a premium home wellness brand, seeks an Operations & Logistics Manager to lead logistics and fulfillment as we scale. You will oversee inbound freight, warehousing, fulfillment, outbound shipping, and returns, balancing service, inventory, cost, and efficiency.

This hands-on role requires building scalable processes, managing 3PLs and carriers, and partnering with CX, Marketing, Product, and Finance to support launches and promotions while improving SOPs and KPIs.

Qualifications

• 3+ years in logistics, operations, supply chain, or fulfillment.
• E-commerce, DTC, or retail logistics experience.
• Experience leading and developing a team.
• Strong 3PL, carrier, freight forwarder, and vendor management skills.
• Knowledge of domestic and/or international shipping.
• Strong analytical skills with KPIs and data.
• Experience building SOPs and improving processes.
• Strong problem-solving and cross-functional communication.

Responsibilities

• Own end-to-end logistics operations across inbound freight, warehousing, fulfillment, outbound shipping, and returns.
• Manage 3PLs, carriers, freight forwarders, and other logistics partners; ensure performance and service levels.
• Monitor and improve shipping speed, accuracy, reliability, and cost.
• Resolve operational issues and ensure readiness for launches, promotions, and demand changes.
• Oversee inventory flow and replenishment across warehouses and locations.
• Partner with Supply Chain to maintain healthy inventory and reduce stockouts or overstocks.
• Build and improve SOPs and workflows for receiving, inventory, fulfillment, shipping, returns, and exception handling.
• Drive automation, system, packaging, and workflow improvements.

Skills

Logistics Leadership

3PL Management

Data Analysis

Cross-Functional Collaboration

Inventory Management

Tools

WMS

ERP

Excel

Shopify

Job description

Carepod, a premium home wellness brand, seeks an Operations & Logistics Manager to lead logistics and fulfillment as we scale. You will oversee inbound freight, warehousing, fulfillment, outbound shipping, and returns, balancing service, inventory, cost, and efficiency.

This hands-on role requires building scalable processes, managing 3PLs and carriers, and partnering with CX, Marketing, Product, and Finance to support launches and promotions while improving SOPs and KPIs.