Senior Human Resources Manager

Carepod; Colombia; On-site; COP 120,000,000 - 240,000,000; Full time

Job summary

Carepod seeks a Senior HR Manager to lead the People function as the company scales globally. You will shape strategy, drive employee relations, and optimize performance management and organizational design across distributed teams.

You will partner with senior leaders to build scalable HR programs, improve onboarding, compensation policy, and career progression while maintaining strong compliance and employee experience.

Qualifications

• 7+ years of progressive HR experience in fast‑moving environments.
• Experience owning strategic HR initiatives and working with senior leaders.
• Strong knowledge of employee relations, policies, and compliance.
• Experience supporting distributed, remote, or international teams.

Responsibilities

• Lead the People function, building scalable HR programs and frameworks.
• Partner with leadership on org design, workforce planning, and role design.
• Own performance management, manager development, and employee relations.
• Oversee compensation strategy, internal equity reviews, and guidelines.
• Provide guidance on HR compliance and employee lifecycle programs.

Skills

Strategic HR

Employee relations

Performance management

Organization design

Leadership coaching

Education

Bachelor's degree in HR or related field

Job description

Carepod is a premium home wellness brand originally designed in Korea, known for thoughtfully designed humidifiers and a strong focus on product quality and customer experience.

As our team continues to grow across the U.S. and internationally, we are looking for an experienced Senior HR Manager to strengthen our People function and help build scalable, thoughtful HR practices for a growing global organization.

Role Overview

We are looking for a strategic and hands‑on Senior HR Manager to lead the higher‑level People function at Carepod.

This role will focus on People strategy, employee relations, performance management, manager development, organizational structure, compensation, policies, and employee experience, while partnering closely with the People Operations team on day‑to‑day HR execution.

You will work directly with leadership and managers to identify People needs, strengthen management practices, and build scalable programs that support both employees and the business.

Key Responsibilities

• Develop and execute People initiatives aligned with company priorities and growth
• Partner with leadership on organizational structure, workforce planning, role design, and team development
• Identify People risks, gaps, and opportunities and recommend practical solutions
• Build scalable HR programs and frameworks as the company grows
• Use People data and employee feedback to guide priorities and recommendations

Performance Management & Manager Support

• Own and continuously improve Carepod's performance management framework
• Guide managers through goal setting, feedback, performance reviews, and development conversations
• Coach managers on employee performance, communication, team dynamics, and difficult conversations
• Support performance improvement plans and other complex performance matters
• Develop practical tools and guidelines that strengthen manager effectiveness

Employee Relations & Employee Experience

• Serve as a senior HR partner for complex or sensitive employee matters
• Advise managers on employee relations, performance concerns, workplace issues, and conflict resolution
• Support employee engagement, retention, development, and overall employee experience
• Ensure employee concerns are addressed consistently, thoughtfully, and appropriately
• Partner with leadership to strengthen culture and People practices across distributed teams
• Support compensation strategy, salary benchmarking, and internal equity reviews
• Develop clearer career paths, levels, and expectations across teams
• Partner with leadership on promotions, compensation changes, and organizational decisions
• Help establish scalable approaches to employee development and career progression
• Own and improve HR policies, handbooks, and People guidelines
• Provide senior oversight on employment practices and HR compliance
• Partner with external legal counsel and EOR/vendor partners when specialized guidance is required
• Support international workforce considerations and ensure People practices appropriately account for local requirements
• Guide the People Operations team on complex HR or compliance matters
• Partner with People Operations to improve onboarding, offboarding, employee lifecycle, and HR processes
• Define the strategy and standards for key People programs while supporting effective operational implementation
• Identify opportunities to simplify, automate, or improve HR workflows
• Ensure People processes remain consistent, scalable, and employee-friendly
• Partner with leadership and People Operations on workforce and hiring priorities
• Provide strategic input on role design, leveling, organizational needs, and candidate profiles
• Support recruiting strategy for senior, complex, or business-critical positions
• Help ensure hiring decisions align with organizational needs and long‑term team structure

Required Skills & Experience

• 7+ years of progressive HR experience, including HRBP, People Partner, HR Manager, or similar roles
• Experience owning strategic HR initiatives while operating in a growing or fast‑moving organization
• Strong employee relations and manager coaching experience
• Hands‑on experience with performance management and organizational development
• Experience with compensation, career development, and organizational design
• Strong understanding of HR policies and employment practices
• Experience supporting distributed, remote, or international teams
• Strong judgment and ability to handle confidential and sensitive employee matters
• Excellent communication and stakeholder management skills
• Comfortable partnering directly with senior leadership

What Makes You Exceptional

• You can move comfortably between strategy and practical HR problem-solving
• You are a strong coach and trusted partner to managers
• You know how to build structure without creating unnecessary bureaucracy
• You can identify the root cause of People challenges and translate them into practical solutions
• You bring strong judgment to sensitive employee and organizational decisions
• You think about both the employee experience and business needs
• You enjoy building People programs in an organization that is still evolving

Why This Role Matters

As Carepod grows, our People function needs to evolve beyond day‑to‑day HR operations into a stronger strategic partner to managers and leadership.

The Senior HR Manager will provide that leadership by strengthening performance, management practices, employee relations, organizational development, compensation, policies, and the overall employee experience.

By partnering closely with People Operations on execution, this role will help create a People function that is both operationally reliable and strategically focused, giving Carepod the structure needed to support continued growth.