Google Workspace Education Specialist

iQor, Inc.; Medellín; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

iQor is seeking a Technical Account Manager to help universities and colleges optimize Google Workspace for Education. You will act as a trusted technical partner, troubleshooting issues, and guiding customers to improved environments and smooth user experiences.

Ideal candidates have hands-on Google Workspace administration experience and 1–3 years in a customer-facing role, with strong communication and problem-solving skills.

Formación

• Hands-on experience with Google Workspace administration.
• 1–3 years in a customer-facing technical role.
• Experience with email routing and authentication: MX, SPF, DKIM, DMARC.

Responsabilidades

• Provide technical support and manage Google Workspace for Education issues and escalations.
• Help customers optimize their Google Workspace environment with best practices in administration and security.
• Troubleshoot technical issues and coordinate with internal teams for timely resolutions.
• Communicate technical information clearly while managing customer expectations.
• Develop technical documentation to improve support processes.

Conocimientos

Customer-facing experience

Communication skills

Troubleshooting

Educación

Degree in a technical field

Herramientas

Google Workspace Admin Console

GAM

Descripción del empleo

iQor is seeking a Technical Account Manager to help universities and colleges optimize Google Workspace for Education. You will act as a trusted technical partner, troubleshooting issues, and guiding customers to improved environments and smooth user experiences.

Ideal candidates have hands-on Google Workspace administration experience and 1–3 years in a customer-facing role, with strong communication and problem-solving skills.