Technical Account Manager

iQor, Inc.; Medellín; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

iQor is seeking a Technical Account Manager to help universities and colleges optimize Google Workspace for Education. You will act as a trusted technical partner, troubleshooting issues, and guiding customers to improved environments and smooth user experiences.

Ideal candidates have hands-on Google Workspace administration experience and 1–3 years in a customer-facing role, with strong communication and problem-solving skills.

Qualifications

• Hands-on experience with Google Workspace administration.
• 1–3 years in a customer-facing technical role.
• Experience with email routing and authentication: MX, SPF, DKIM, DMARC.

Responsibilities

• Provide technical support and manage Google Workspace for Education issues and escalations.
• Help customers optimize their Google Workspace environment with best practices in administration and security.
• Troubleshoot technical issues and coordinate with internal teams for timely resolutions.
• Communicate technical information clearly while managing customer expectations.
• Develop technical documentation to improve support processes.

Skills

Customer-facing experience

Communication skills

Troubleshooting

Education

Degree in a technical field

Tools

Google Workspace Admin Console

GAM

Job description

We're Hiring: Technical Account Manager (Google Workspace)

Are you passionate about technology, customer success, and solving technical challenges? Join our team as a Technical Account Manager and help universities and colleges get the most out of Google Workspace for Education.

Mandatory requirement: Hands-on experience with Google Workspace administration

In this role, you'll serve as a trusted technical partner to higher education institutions, helping them troubleshoot issues, improve their Google Workspace environment, and ensure a smooth experience for their users.

What You'll Do

• Provide technical support and manage issues and escalations related to Google Workspace for Education.
• Help customers optimize their Google Workspace environment through best practices in administration, security, and integrations.
• Troubleshoot technical issues and coordinate with internal teams to ensure timely resolutions.
• Communicate technical information clearly and professionally while managing customer expectations.
• Develop technical documentation and share knowledge to improve support processes.

What We're Looking For

• 1–3 years of experience in a customer-facing technical role, such as Technical Support or Systems Administration.
• Hands-on experience with Google Workspace administration or a similar enterprise collaboration platform.
• Understanding of Google Workspace Admin Console, user provisioning, security settings, and policy management.
• Knowledge of email routing and authentication protocols, including MX, SPF, DKIM, and DMARC.
• Strong communication, problem-solving, and customer service skills.
• Patience, empathy, adaptability, and a proactive approach to troubleshooting.

Nice to Have

• Experience supporting universities, colleges, or other educational institutions.
• Familiarity with Learning Management Systems (LMS) and identity management solutions.
• Knowledge of Google Apps Script, GAM, or other command-line and scripting tools.
• A degree in a technical field or equivalent professional experience and certifications.